Field Service Supervisor
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Job Location:
Atlanta, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Work Schedule
Standard (Mon-Fri)Environmental Conditions
Able to lift 40 lbs. without assistance Adherence to all Good Manufacturing Practices (GMP) Safety Standards Cleanroom: no hair products jewelry makeup nail polish perfume exposed piercings facial hair etc... allowed Cold Room/Freezers -22degreesF/-6degrees C Laboratory Setting Some degree of PPE (Personal Protective Equipment) required (safety glasses gowning gloves lab coat ear plugs etc.)Job Description
As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.
Location:
Remote based in Atlanta GA and surrounding areas with extensive travel throughout the Southeast region. Relocation assistance isNOTprovided.
Discover Impactful Work:
As a Field Service Supervisor you will guide and support a team of skilled field service engineers while ensuring exceptional service delivery to our customers. This role combines leadership with technical expertise promoting operational excellence and customer satisfaction. You will coordinate service activities manage team performance and maintain strong relationships with customers and internal stakeholders. Youll contribute to meaningful impact by enabling our customers to make the world healthier cleaner and safer.
A Day in the Life:
- Lead mentor and develop a team of field service engineers
- Coordinate daily service operations and ensure timely issue resolution
- Oversee complex troubleshooting and repair of advanced systems
- Monitor and manage service KPIs performance metrics and quality standards
- Build and maintain strong customer relationships
- Ensure compliance with safety protocols regulatory requirements and quality systems
- Partner with cross-functional teams to support operational goals
- Drive continuous improvement initiatives to enhance service delivery
- Support workforce planning scheduling and territory management
Keys to Success:
Education
- Bachelors Degree in Engineering Sciences or related technical discipline with 5 years of technical field service experience or Advanced Degree with 3 years of related experience
- Industry certifications (EPA HVAC/R Electronics) preferred
Experience
- 2 years of supervisory or leadership experience managing technical teams
- Proven expertise in complex system troubleshooting and repair in electronics mechanics and diagnostic equipment
- Demonstrated success in customer relationship management and service delivery
- Experience managing service KPIs metrics and continuous improvement initiatives
- Experience with quality systems regulatory compliance and safety standards
Knowledge Skills Abilities
- Advanced analytical and problem-solving capabilities
- Proficiency with service management software CRM systems and Microsoft Office
- Strong communication skills for both technical and non-technical audiences
- Ability to develop coach and support team members
- Strong organizational and project management skills
- Ability to work independently while guiding teams in a results-driven environment
- Valid drivers license and ability to travel up to 50% within assigned territory
- Physical ability to lift up to 50 lbs with assistance and perform service-related tasks
Required Experience:
Manager
Key Skills
- Vendor Management
- Employee Evaluation
- Construction Experience
- Ecological Restoration
- Industrial Cleaning
- Military Experience
- Security
- Telecommunication
- Financial Report Interpretation
- Leadership Experience
- Supervising Experience
- Cabinet Installation
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more
