Medical Receptionist Primary Care
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Job Location:
Eden Prairie, MN - USA
Monthly Salary:
Not Disclosed
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Position Summary:
Call Center:
- If an employees main tasks are dedicated to incoming calls in a Call Center environment; the primary purpose of this position is to handle incoming calls while maintaining a minimum of 93% availability of staffed sign rapidly and accurately on time during scheduled hours. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.
Front Desk:
- The primary responsibilities for employees providing support within a department are to greet patients collect co-pays schedule follow-up appointments and referrals and support departmental clerical duties.
Both areas will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients who request our care.
Department Overview:
We are a group of healthcare workers who are passionate about helping patients and their families with improving their health. With a team of 11 clinicians we see approximately 100 patients a day from birth to end of life. Our clinicians consider our frontline team members as colleagues and partner with them to take great care of our patients. Collaborating with all members of the team is how we have continued to have excellent patient experience results and maintain high quality patient measures. Our campus includes free parking in a parking lot. We are minutes away from the Eden Prairie Mall and have a lot of food options nearby. Our team is friendly engaged and we love to have fun!
Our primary care department provides a wide range of services from yearly physicals Medicare wellness visits pre-ops general office visit video and phone visit in clinic procedures well child visits and nurse visits.
In this role the primary duties consist of greeting patients with a warm welcome checking in patients assisting patients with scheduling needs patient forms management follow up phone calls to patients electronic medical record tasks and problem solving. This role also requires excellent customer service organization and computer skills.
Clinic hours of operation:
Our clinic is open to serve patients Monday 7AM-6PM and 7AM-5PM Tuesday-Friday.
Work Schedule: Varying hours M-F. (Monday 6:30AM-6PM Tuesday-Friday 6:30AM-5PM)
Required Qualifications:
- 6 months healthcare related experience
- Accurate computer/keyboarding skills required.
- Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
- Must be proficient in the operation of the following types of equipment: telephone and headsets PC printer photo copier and fax machine.
Preferred Qualifications:
- Strong verbal and written communication
- Strong verbal and written communication
- Human relations sensitivity and customer service skills
- Listening and telephone etiquette skills
- Medical terminology knowledge desirable
- Comfort in asking patients for copays and race collection.
- Ability to promote and maintain good patient relations and patient confidentiality.
- Ability to work in a fast-paced and structured environment.
- Ability to sit for long periods of time.
Benefits:
Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance dental insurance a retirement program time away from work insurance options tuition reimbursement an employee assistance program onsite clinic and much more!
Required Experience:
Junior IC
Key Skills
- EMR Systems
- Allscripts
- Multi-line Phone Systems
- Customer Service
- Athenahealth
- eClinicalWorks
- Insurance Verification
- Medical office experience
- Medical Terminology
- Front Desk
- Medical Receptionist
- Phone Etiquette
About Company
At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work. We’re a nonprofit, integrated health care ... View more
