Field Operations Governance
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Job Location:
Riyadh - Saudi Arabia
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
At Capgemini Engineering the world leader in engineering services we bring together a global team of engineers scientists and architects to help the worlds mostinnovative companies unleash their potential. From autonomous cars to life-saving robots our digital and software technology experts think outside the box as theyprovide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days arethe same.
Your Role
We are looking for a highly skilled Field Operations Manager with a strong background in field governance operational discipline and incident lifecycle management. You will play a missioncritical role in ensuring highquality field execution that directly supports the Network Operations Centers (NOC) availability reliability and restoration objectives. You will serve as the operational backbonealigning field execution NOC workflows and governance frameworks to deliver seamless service continuity.
Key Responsibilities
Establish and enforce governance standards SOPs and compliance controls across all field operations supporting the NOC.
Monitor SLAs MTTR/MTBF dispatch performance and outage patterns to safeguard network uptime.
Ensure accurate triage prioritization and field dispatch execution in alignment with NOC escalation workflows.
Govern the full incident lifecyclefrom alarm validation and ticket assignment to RCA review documentation accuracy and closure quality.
Lead risk safety and compliance management activities including HSE LOTO site access and field infrastructure readiness.
Oversee vendor governance including technical audits SLA scorecards contractual adherence and overall service quality.
Support network expansions modernizations migrations upgrades and scheduled change windows ensuring field readiness and execution assurance.
Enhance technical procedures troubleshooting flows and field playbooks to improve restoration speed and operational consistency.
Leverage NOC analytics dashboards and performance insights to drive proactive maintenance and reduce failure recurrence.
Your Profile
Your Profile
Based in Al Khobar.
69 years of experience in network service operations including field governance incident lifecycle management and performance assurance in the KSA telecom market.
Strong technical understanding of Fiber/FTTx transmission systems IP/MPLS site power infrastructure active network elements and field troubleshooting practices.
Proven capability working with SLA frameworks KPI dashboards incident lifecycle governance and operational cadence management including SOPs technical standards dispatch logic workflow documentation and compliance structures.
Strong analytical abilities to interpret alarms logs incident patterns and operational risks with excellent communication skills and the ability to influence crossfunctional teams vendors and key stakeholders.
Preferred
Certifications such as: ITIL CCNA/CCNP JNCIA/JNCIS PMP Lean Six Sigma.
What Youll Love About Working Here
A missioncritical role where your decisions directly impact network availability and operational stability.
A modern datadriven NOC ecosystem with opportunities to enhance technical depth and leadership capabilities.
High visibility and ownership across field operations governance and service quality management.
A collaborative environment that values operational excellence continuous improvement and growth.
Capgemini is a global business and technology transformation partner helping organizations to accelerate their dual transition to a digital and sustainable world while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340000 team members in more than 50 countries. With its strong over 55-year heritage Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering all fueled by its market leading capabilities in AI generative AI cloud and data combined with its deep industry expertise and partner ecosystem.
Key Skills
- Computer Hardware
- Customer Service
- Hand Tools
- Computer Networking
- Field Service
- POS
- Windows
- Mechanical Knowledge
- Service Technician Experience
- Merchandising
- Project Coordination
- Troubleshooting
About Company
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