Temporary Accommodation Officer
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Job Summary
To lead on Temporary Accommodation (TA) complaints and Members enquiries ensuring high standards of service delivery accommodation suitability and resident satisfaction. The postholder will work collaboratively with managing agents internal colleagues and property inspectors to maintain and improve the quality of temporary accommodation while delivering excellent customer service to residents.
Key Responsibilities
Lead and manage all complaints relating to Temporary Accommodation ensuring timely thorough and high-quality responses.
Draft responses to Members enquiries maintaining professionalism and accuracy.
Identify trends and recommend service improvements to reduce recurring issues.
Ensure compliance with corporate complaints procedures and statutory requirements.
Liaise with managing agents and internal teams to ensure properties meet suitability standards.
Monitor and review accommodation to ensure compliance with housing legislation and local policy.
Address issues relating to repairs health and safety and property conditions promptly.
Work closely with the Property Inspection team to drive up standards across Temporary Accommodation.
Support inspection programmes and ensure follow-up actions are completed within agreed timescales.
Escalate serious concerns where standards fall below expected levels.
Provide a high-quality responsive service to residents in Temporary Accommodation.
Handle complex or sensitive cases with empathy and professionalism.
Ensure residents are kept informed and supported throughout complaint investigations or suitability reviews.
Promote a customer-focused culture within the service.
Build and maintain effective working relationships with managing agents landlords contractors and internal departments.
Represent the service at internal and external meetings as required.
Requirements
Experience in housing management preferably within Temporary Accommodation or homelessness services.
Strong experience handling complaints and Members enquiries.
Knowledge of housing legislation suitability requirements and health & safety standards relating to Temporary Accommodation.
Experience working collaboratively with external managing agents or contractors.
Excellent written and verbal communication skills.
Strong organisational skills with the ability to manage competing priorities.
Ability to analyse information and identify service improvements.
Customer-focused approach with the ability to manage challenging situations effectively.
Strong stakeholder management and partnership working skills.
Professional resilient and solution-focused.
Committed to delivering high standards and continuous improvement.
Empathetic and responsive to residents needs.
- Bi-Weekly Payments
- 35 Working Hours Per Week
- Chance to extend to 6 Months Contract
Company Industry
IT Services and IT Consulting
Key Skills
- Critical Care
- Administrative Skills
- Time Management
- Report writing
- Microsoft Office
- Store Operations
- Building Regulations
- Telephone handling
- Communication
- Relationship Management
- Service Operations
- Store Management
- Cleaning Services
- Customer Relationship
- Safety and Security
