Manager, Marketplace
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
The Dufresne Group is currently seeking a Manager Marketplace to join our E-commerce Team. This role will be based in Winnipeg at our Home Office at 147 Commerce Drive or remotely within Canada.
The Manager Marketplace supports the growth and daily performance of TDGs extended aisle program (marketplace and drop ship) by coordinating seller acquisition seller onboarding and account management activities. This role ensures sellers meet marketplace standards achieve early commercial success and deliver a strong customer experience while collaborating with merchandising marketing and product teams to enable seamless marketplace operations.
The Dufresne Group is committed to investing in our team members; we offer:
- Market competitive wages;
- Comprehensive benefits plan and excellent employee discounts;
- Employer Sponsored Retirement Savings Plan;
- Career growth and continuous development;
- Respectful and family-oriented working environment with strong company values;
- The opportunity to work for one of Canadas Best Managed Companies.
As the Manager Marketplace you will:
- Execute marketplace strategy by managing dayâtoâday marketplace activities that support revenue growth seller performance and category expansion
- Coordinate with Business Development and Seller Account Management to support seller onboarding activation catalog readiness and ongoing performance needs
- Support strategic seller relationships including communication commercial coordination and implementation of agreedâupon initiatives
- Monitor key KPIs (traffic conversion sales customer experience catalog health) and escalate insights risks and opportunities to senior leadership
- Oversee operational standards across marketplace sellers and drop ship vendors ensuring sellers meet SLAs policy requirements and customer experience expectations
- Collaborate crossâfunctionally with merchandising marketing product/tech and customer service teams to resolve issues and execute marketplace initiatives
- Identify process improvements to strengthen marketplace operations seller satisfaction and team efficiency
- Partner with supply chain/operations on vendor fulfillment SLAs and issue resolution
- Ensure consistent CX standards across all thirdâparty fulfillment models
- Demonstrate the companys values in all aspects of their work performance
As a successful candidate you will have the following:
- 3 years of experience in ecommerce marketplace operations account management or digital merchandising
- Experience working directly with sellers brands or vendors to improve catalog operational performance or sales
- Familiarity with ecommerce platforms seller tools and KPIs (traffic conversion SLAs CX metrics)
- Experience collaborating with crossâfunctional teams (merch marketing product CX)
- Bachelors degree in Business Marketing Commerce or a related field
- Additional coursework or training in ecommerce digital operations or merchandising is a plus
- A combination of education and relevant experience will be considered
- Strong communication and relationshipâbuilding skills
- Analytical mindset with ability to interpret marketplace and seller performance data
- Organized and detailâoriented with strong execution discipline
- Customerâfocused with commitment to improving seller and customer outcomes
- Proactive adaptable and comfortable in a fastâpaced environment
- Drivers License Required
- Passport and ability to travel in North America.
- A satisfactory Criminal Record Check may be required
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
The Dufresne Group (TDG) is owner of the furniture retailers Dufresne, Ashley HomeStore (Canada) and Dufresne Retail Solutions Group (dRSG).
