Senior Informational Technology Support Consultant Learning Spaces Technology

Iowa, IA - USA

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Information Technology Services (ITS) at the University of Iowa is seeking a Senior Information Technology Support Consultant to serve as a key service manager within our Learning Spaces Technology (LST) team the group responsible for strategy standards and support of audiovisual technology in more than 350 classrooms conference rooms and student computing spaces across campus.

LST partners with academic and administrative units to design support and evolve the technology that powers teaching learning and collaboration in physical campus spaces. LST sets standards coordinates refresh cycles manages technology changes analyzes service data and ensures an excellent customer experience.

This is not a technical installationprogramming role.

This is a service ownership role that ensures our learning space and conference room technologies meet the needs of our customers technically operationally and experientially.

Key Job Duties (not all inclusive):

Lead day-to-day service operations for classroom and conference room technologies room schedulers and computer labs.

Define features sets technology requirements and facilitate development of standards for learning and collaboration spaces.

Interface directly with faculty staff and campus partners to understand needs and improve services.

Coordinate larger-scale technology projects involving contributions from A/V integrators network and computer technologists systems administrators and other valuable stakeholders and partners.

Build trusted relationships that move projects forward effectively and collaboratively.

Review tickets incident trends and service data to identify patterns and prioritize resources.

Develop and oversee internal process documentation and public-facing help resources.

If you have strong background in technology and A/V exceptional interpersonal skills and the ability to bring technical teams together to move initiatives forward we encourage you to apply.

There is an expectation that the individual in this position will maintain effective civil and respectful working relationships with the University of Iowa campus community and uphold the Universitys commitment to create a welcoming and respectful environment for all.

This position is not eligible for University sponsorship for employment authorization.

This is a 100% onsite position.

For a detailed job description of either position listed above please email Melanie Bell at .

Qualifications:

Required Qualifications:

A bachelors degree in an appropriate discipline or an equivalent combination of education and related experience.

Professional support experience (typically 3-5 years or more) with conferencing/video conferencing technologies or closely related.

Knowledge of a variety of A/V technologies and the integration of those technologies into an enterprise environment.

Experience with technical project management including a proven track record of initiating managing and completing technology projects often with multiple stakeholders involved.

Basic knowledge of Windows computers in an enterprise environment and other enterprise information technology.

Experience working on and/or leading cross functional teams.

Demonstrated ability to effectively build strong working relationships both within the team and with other partners.

Strong interpersonal skills with the ability to communicate effectively both orally and in writing with all levels of management and project teams members including the ability to explain technical computing concepts to non-technical staff.

Demonstrated experience developing documentation for technology solutions and services.

Demonstrated ability to work independently with a strong focus on customer service.

Strong technology troubleshooting skills as well as experience developing testing plans to validate data and find resolutions to system-wide problems.

Valid US drivers license and ability to meet UI Fleet Safety requirements.

Ability to occasionally move and transport technology equipment weighing up to 50 lbs.

Desirable Qualifications:

Experience implementing Microsoft Teams Rooms or other room-based meeting systems in an enterprise environment.

Experience supporting technology in a higher education setting.

AVIXA CTS certification or other A/V industry certifications.

Knowledge of IT Service Management (ITSM) principles and practices or those of a similar ITSM framework.

Experience working with cross-departmental teams and vendors to navigate changes apply upgrades and resolve problems.

Application Details:

In order to be considered applicants must upload the following materials and mark them as Relevant File to the submission:

Resume

Cover letter

Information Technology Services will be hiring for one level listed within this requisition depending on the qualifications of the successful finalist.

Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.

For questions or additional information please contact .

Joining the University of Iowa means becoming a vital part of the Hawkeye community where your work directly impacts education research and student success.

Enjoy exceptional health coverage university-paid life insurance robust retirement plans and generous leave policies. Benefit from 24/7 support services well-being resources and access to UI Health Care specialists. Grow professionally with advanced training leadership development and tuition assistance.

Iowa City offers a great quality of life with world-class performances at Hancher Auditorium Big Ten athletics top-ranked public schools and outdoor recreation.

Join us in making a difference at a leading Big Ten university and premier public research institution.

Additional Information

Compensation

Contact Information

Required Experience:

Senior IC

Information Technology Services (ITS) at the University of Iowa is seeking a Senior Information Technology Support Consultant to serve as a key service manager within our Learning Spaces Technology (LST) team the group responsible for strategy standards and support of audiovisual technology in more...