Engineer II, Platform

This position is on-site in Knoxville TN

The RPA Platform Administrator is responsible for the stability performance security and scalability of the Blue Prism RPA platform. This role owns end-to-end infrastructure maintenance platform operations and automation production support to ensure reliable compliant and high-availability automation services across the enterprise.

• Administer and maintain the Blue Prism platform across environments
• Manage Blue Prism infrastructure components:
  • Application servers
  • Runtime Resources (Digital Workers)
  • Control Room
  • SQL Server databases
  • APIs and end points
• Ensure high availability load balancing and disaster recovery readiness
• Perform platform upgrades hotfixes and patching with minimal business disruption
• Capacity planning for bots queues licenses and infrastructure growth

• Support RPA release cycles including code back up and deployment
• Coordinate with infrastructure cloud and network teams for provisioning and scaling
• Maintain configuration standards and environment consistency

• Implement and manage:
  • Role-based access control (RBAC)
  • Credential Manager / secure credential vaults
  • Automation schedules
  • Certificate management and encryption
• Ensure platform compliance with enterprise security audit and regulatory standards
• Experience in hosting and upgrading RPA products for customers
• Support audits by providing logs access records and operational evidence

• Proactively monitor bot health schedules queues and system performance including cleaning up temp files browser history on bot machines
• Troubleshoot platform infrastructure and runtime failures
• Provide L2/L3 production support and root cause analysis
• Implement alerting and automated recovery mechanisms

• Define and maintain SOPs runbooks and operational documentation
• Drive platform stability uptime SLAs and performance KPIs
• Optimize infrastructure cost and runtime utilization
• Partner with Business users RPA developers and architects to enable faster delivery

Qualifications :

• 3 years of experience administering RPA/Blue Prism platforms
• Strong knowledge of:
  • Windows Server
  • SQL Server (backup restore performance tuning)
  • VM-based or cloud infrastructure (Azure / AWS preferred)
• Experience with:
  • High-availability architecture
  • Load balancers
  • Active Directory integration
  • Certificate-based authentication
• Familiarity with monitoring tools and log analysis
• Blue Prism installation configuration and upgrades
• Runtime Resource management and workload distribution
• Queue management and Control Room operations
• License management and usage optimization
• Strong troubleshooting and incident management skills
• Ability to operate in 247 or on-call production environments
• Clear documentation and stakeholder communication
• Experience working in regulated or enterprise environments
• Blue Prism certification (ASD / AD01 / AD02)
• Experience with cloud-hosted RPA platforms
• Exposure to enterprise automation CoE models
• Knowledge of ITIL or production support frameworks
• Platform uptime and stability
• Mean time to recover (MTTR)
• Successful releases with zero platform incidents
• Secure compliant and scalable RPA operations
• Bachelors Degree or Equivalent

Remote Work :

No

Employment Type :

Full-time