Call Center Sales Representative – Hybrid

This hybrid position reports to our Charlotte Call Center located at 9139 Research Drive and works in center 3-4 days weekly and remotely from home 1-2 days weekly. If selected you must be able to report to this location.

This is your opportunity to be the voice of AT&T a global leader in communications and technology. As a member of our team youll redefine customer service creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology services and offers helping our customers stay connected to what matters most.

Pay Transparency:

Our premier service consultant position earns $19.41 hourly commissions if all sales goals are met. With our uncapped commission opportunities surpassing those goals earn top representatives $62280 per year. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography experience expertise and education/training.

How Youll Make an Impact:

As a Premier Service Consultant specializing in customer acquisition sales service and retention youll be on the frontline providing solutions to prospective and existing customers to enhance their service experience drive satisfaction and foster loyalty.

What Your Day-to-Day Will Look Like:

• Handle customer interactions (calls chats emails) in a fast-paced environment.

• Identify upselling opportunities and close deals to reach your sales and commissions targets.

• Accurately resolve issues related to service billing payments and collections.

• Explain bills and product features clearly.

• Troubleshoot basic problems and seek higher support if needed.

• Build customer confidence and loyalty by resolving issues.

• Support various customer inquiries including technical issues.

• Work a flexible 40 hour per week schedule which may include nights weekends and overtime.

• Paid training to set you up for success.

Key expectations to succeed:

• Commissioned sales experience highly preferred

• Unwavering Customer Focus

• Strong Work Ethic

• Adaptability

• Problem-Solving Skills

• Attention to Details

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Visioncoverage

• 401(k) plan

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories AT&T internet (and fiber where available) and AT&T home phone

• Tuition reimbursement program

• Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays and additional PTO is provided based on the bargaining group to which you are hired.

• Paid Parental Leave

• Additional sick leave beyond what state and local law require may be available but is unprotected

• Adoption Reimbursement

• Disability Benefits (short term and long term)

• Life and Accidental Death Insurance

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

• Employee Assistance Programs (EAP)

• Extensive employee wellness programs

Work From Home (WFH) Requirements:

• You will need verified internet service with a minimum of 12mb upload speed and 18mb download speed and an established dedicated work area (desk chair electrical outlet surge protector direct LAN connection). AT&T will provide the equipment youll need to get started! (keyboard monitor computer mobile device etc.)

• Your workspace will need to be in alignment with WFH standards (e.g. technical security physical noise levels Clean Desk policy etc.) and youll participate in workspace audits (e.g. remote desktop observation call and screen recordings live webcam monitoring pictures of workspace setup video chats etc.).

• You will need to be available accessible and accountable to work during established work schedules and shifts follow technical support processes comply with organizational security and compliance standards trainings performance management recurring management routines manual and automated remote monitoring policies etc.

If you are considering jobs like Wireless Sales Call Center Representative Customer Service Representative Inbound Sales Representative or Call Center Agent this career move would be a great fit!

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology devices and our entire lineup of products services and promotions. If youre ready to take the lead as the voice of AT&T wed love to hear from you!

Your future is calling. Apply today!

#LI-Hybrid

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.