Child Support Call Center Agent

Full-Time Child Support Call Center Agent

Onsite Montgomery Alabama

Working for you

Enjoy a positive employee-friendly culture while playing an important role in supporting our clients.

• $16.00 per hour pay rate (bi-weekly pay).

• Paid Training

• Full-time schedule (40 hrs. a week)

• Career Growth Opportunities

• Full Benefit Options - From the start our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package (including PerkSpot) so youll be able to thrive both personally and professionally.

About the Role

The Child support specialist will handle inquiries for the Department of Human Services Office of Child support and the services it provides via inbound calls. While speaking with the Customer on the phone CSRs will address and research customer inquiries and provide appropriate and accurate information.

Inbound Call Center Responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call.

• Answers questions on various issues such as child support payments history and account histories.

• Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system.

• Gathers information research/resolves inquiries and appropriately documents customer calls.

• Ability to read and interpret documents on file.

• Understand and retain a large amount of information.

• Associates should have the skills to answer and respond professionally to escalate calls should they arise.

• Communicate appropriate options for resolution promptly

• Review the customer needs and inform customers of services and resources available to them.

Requirements

• High School diploma or GED

• Background and drug screening required

• 2 years of high-volume call center or Customer Service experience.

• Computer system experience with data entry database documentation knowledge.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and addition to base pay this position based on business need may be eligible for a bonus or addition Conduent provides a variety of benefits to employees including health insurance coverage voluntary dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.00