Release Management

About Capgemini

Capgemini is a global business and technology transformation partner helping organizations to accelerate their dual transition to a digital and sustainable world while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340000 team members in more than 50 countries. With its strong over 55-year heritage Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering all fueled by its market leading capabilities in AI generative AI cloud and data combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.

Job Description:

The Change and Release Coordinator will support the planning execution and management of change and release activities. This role ensures smooth transitions of system updates and enhancements minimizes disruption to services soft launches / go-lives of new services and maintains compliance with ITIL best practices.

Key Responsibilities:

• Coordinate and manage change requests ensuring proper assessment approval and documentation.
• Plan and oversee release cycles including scheduling deployment and post-release reviews.
• Maintain and update the change and release master tracker ensuring visibility across all stakeholders on each release after deployment to do the end-to-end testing.
• Monitor and report on release progress addressing risks and issues proactively.
• Run release coordination bridge call in your shift for whole time except break hours.
• Define document and refine release processes ensuring consistent repeatable and high-quality releases.
• Collaborate with cross-functional teams (development QA infrastructure and operations) to establish a clear release roadmap and prioritize releases based on business goals and capacity.
• Own the end-to-end release planning process including scope definition scheduling resource allocation and risk assessment for all digital service releases.
• Ensure all release activities including development testing and deployment are completed on schedule and adhere to defined quality standards.
• Identify potential risks and issues related to releases implementing strategies to mitigate them.
• Ensure thorough impact assessments are conducted for each release particularly for high-impact services integrated with external entities such as government entities and external partners.
• Implement automation where applicable to streamline deployment rollback and monitoring processes.
• Work closely with DevOps teams to integrate continuous integration/continuous delivery (CI/CD) pipelines and tools into the release process.
• Ensure cross-functional collaboration between IT business units and external partners to align release activities with organizational objectives.
• Prepare detailed release reports and dashboards for management.
• Ensure all releases comply with relevant governance security and regulatory standards particularly when dealing with sensitive data or government-integrated services.
• Ensure that rollback and contingency plans are in place and well-documented in case of release failures.
• Daily weekly and monthly reporting.
• Design build and maintain automated reporting systems using AI and automation tools.
• Develop dashboards and data visualizations to make insights more accessible.
  
• Continuously optimize reporting workflows and suggest improvements using AI-driven solutions.

Qualifications:

• Bachelors degree in computer science Information Systems Engineering or a related field.
• At least 5 years in release management software development or IT project management.
• Outstanding English communication both verbal and non-verbal.
• Familiarity with ITIL frameworks.
• Proven experience in CI/CD pipelines version control and deployment automation.
• Experience working with ServiceNow/ESM JIRA or similar platforms.
• Strong organizational and communication skills.
• Excellent stakeholder management and communication skills.
• Ability to manage multiple releases across environments.
• Risk assessment and incident management capabilities.
• Ability to work in a fast-paced collaborative environment and manage multiple priorities
• Work on rotational shift.
• Weekend 1 or 2 days on-call in a month (no week-off for same).
• In-depth understanding of release management best practices Agile methodologies and DevOps practices.
• Familiarity with cloud platforms (e.g. Azure) and containerization technologies (e.g. Applications Docker Kubernetes).
• Strong analytical skills with a focus on data-driven decision-making.
• Strong proficiency in Excel Power BI or similar reporting/dashboard tools.