Player Protection Analyst

Casumo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us at Casumo where you are invited to be your authentic YOU-MO!

Company Overview:
Welcome to Casumo your passport to a world of fun excitement and responsible gaming. Were an international online casino company with a knack for creating unforgettable gaming experiences. Our secret sauce A blend of innovation security and a dash of playful charm.
Nowadays were on the hunt for a sharp & detail oriented Player Protection Analyst!

Position Overview:
As a Player Protection Analyst you will play a critical role in protecting our players and ensuring we meet our Anti-Money Laundering (AML) and Responsible Gambling (RG) obligations. Acting as a key escalation point within the organisation youll analyse player behaviour conduct investigations and support regulatory reporting - all whilst helping to strengthen awareness and best practices across the business.

This is a fantastic opportunity for someone passionate about compliance investigation and player protection to deepen their AML expertise within a dynamic and fast-paced iGaming environment.

Candidates must be willing to work on a regular shift basis: 08:00-16:00 and 16:00-00:00 between Monday-Sunday.

Responsibilities:

• Interact with players regarding Anti-Money Laundering and Responsible Gambling matters when required.

• Act as the first point of escalation for AML/RG cases and queries from internal teams.

• Conduct detailed analysis of player accounts to identify potential money laundering activities or suspicious behaviour.

• Assist the MLRO/DMLRO with Suspicious Activity Reports (SARs) and other regulatory investigations.

• Ensure accurate and up-to-date account records in line with AML record-keeping requirements.

• Perform Enhanced Due Diligence (EDD) reviews and ongoing monitoring where required.

• Follow up on documentation requests related to AML obligations and regulatory standards.

• Promote AML/RG awareness as an integral part of daily operations across the company.

• Support the Player Protection Team Lead with onboarding of new team members and delivery of ad hoc training sessions.

• Develop deep subject-matter expertise in AML and share knowledge with player-facing teams.

• Collaborate with Payments Ambassadors Loyalty Marketing and other departments to continuously improve internal procedures and controls.

Requirements:

• Previous experience in Anti-Money Laundering (AML) or Responsible Gambling (RG) ideally within gaming financial services or a related regulated industry.

• Strong knowledge of AML and compliance regulations including Suspicious Activity Reporting (SAR) and Enhanced Due Diligence (EDD) procedures.

• Experience conducting detailed account analysis to detect potential money laundering activities.

• Familiarity with AML documentation monitoring and record-keeping requirements.

• Experience acting as an escalation point for AML cases and managing cross-team queries.

• Experience supporting investigations and preparing reports for MLRO/DMLRO or regulatory authorities.

• Strong analytical skills with high attention to detail.

• Excellent communication skills with the ability to handle sensitive matters professionally and confidently.

• Ability to work collaboratively across departments in a fast-paced environment.

• Knowledge of the iGaming industry is considered a strong advantage.

• Candidates must be willing to work on a regular shift basis: 08:00-16:00 and 16:00-00:00 between Monday-Sunday.

Think were a good match Apply now!

The Perks (Macedonia Office)
Being a part of the Casumo group provides an unparalleled experience. Youll find yourself surrounded by the brightest minds within the most inspiring and collaborative office spaces! In addition to that youll enjoy:

• Private health insurance

• Wellness incentives including a fitness allowance and mental well-being services

• 2 weeks Work From Anywhere (10 days) increased to 4 weeks (20 days) after longer duration of employment within the Company: explore the world while working remotely

• Office lunches - three times per week

• Access to some of the greatest tools and platforms for developing your professional skills and building success within your role

• A range of training courses known as Casumo College for continuous learning and growth

• Social events for building strong relationships with colleagues from all across the organisation
  
  
  

Our ABC values:

ASPIRE
At Casumo aspire means pushing beyond the ordinary and transforming obstacles into stepping stones. Challenges are our breakfast of champions and comfort zones are out of bounds. Mediocrity Left behind. Our mantra Dream big aim high and always be ready for the next adventure in innovation.

BELIEVE
Belief at Casumo isnt just a feel-good sticker; its the glue that binds us. Turning me achievements into we victories were a tight-knit crew of dreamers doers and relentless supporters. With a high-five arsenal and a trusty cheerleading squad were on a mission to prove that together were not just strong; were Casumo strong.

CARE
Care is our secret ingredient the cherry on top of our game. Its not only about ensuring our players have a blast (responsibly of course); its about weaving a fabric of support so tight even the toughest challenges cant tear us apart. From tailoring player experiences to being there for each other were all about creating memorable moments.