Operations Manager

Singapore - Singapore

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Introduction

We are a world-leading smart mobility SaaS company with oversubscribers across 23 countries and we are looking for a Operations Manager/ Assistant Manager to join our team. Our teams are collaborative vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities

Manage the after-sales team by setting service standards and ensuring KPIs are met;
Ensure strong and clear coordination between departments for minimal resolution times;
Continually devise and monitor operational processes for optimal service delivery customer satisfaction and productivity;
Identify and implement new strategies for increasing customer satisfaction loyalty and retention by going above and beyond expectations;
Resolve managerial level customer grievances or special requests;
Weekly/monthly reporting for management review;
Demonstrate a high level of leadership skills and provide necessary training and guidance to the after-sales service teams staff to achieve full competencies and the highest brand image possible.

Requirements

Diploma/Bachelor Degree in Engineering/ Business with outstanding academic performance;
Minimum of 5 years experience in Customer Service within automotive aftermarket or SAAS industry experience in a similar industry is an added advantage;
Excellent written and verbal communication skills;
Proficient in English;
Good leadership and management skills with strong problem-solving competency and an out-of-box approach in providing solutions.

Job IntroductionWe are a world-leading smart mobility SaaS company with oversubscribers across 23 countries and we are looking for a Operations Manager/ Assistant Manager to join our team. Our teams are collaborative vibrant and fast-growing and all team members are empowered with the freedom to inf...