Data Analytics Engineer (PHL) GST

Role Details

Location: Metro Manila Philippines
Work Arrangement: Hybrid
Contract Duration: Full-Time Permanent
Training Schedule: Open to shifting schedules (subject to business requirements)
Work Schedule: Open to shifting schedules (subject to business requirements)
Expected Start Date: Immediately

About Us

Crescendorepresents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations delivering results that scale and support that never sleeps.

More than that Crescendo is about people. We dont just connect talent with opportunitywe create a place where careers grow ideas thrive and people are empowered to make an us at Crescendo and lets build the future of customer experience together.

Welcome to Crescendo. Welcome to whats next.

The Role

As a Data Analytics Engineer you will build and maintain the analytics foundation that powers operational product and executive reporting.

You will transform CRM support and operational data into reliable datasets and Tableau dashboards used by leadership for decision-making. The role focuses on analytics engineering data modeling and reporting within an established AWS Redshift and Databricks environment.

Your work will ensure accurate scalable and trusted data across business reviews performance reporting and analytics initiatives.

What Youll Do:

• Develop and maintain advanced Tableau dashboards and executive reports
• Define and standardize KPIs and reporting logic
• Deliver dashboards supporting operational reviews and leadership reporting
• Maintain a single source of truth across analytics assets

• Build analytics-ready data models in Redshift and Databricks
• Perform ELT/ETL transformations using SQL and Python (Pandas)
• Integrate data from Salesforce Zendesk and internal operational systems
• Optimize queries and datasets for performance and scalability
• Maintain structured data layers (raw curated analytics-ready)

• Monitor data pipelines and scheduled refreshes
• Troubleshoot data inconsistencies and pipeline issues
• Implement validation checks and ensure metric consistency
• Maintain documentation for datasets metrics and transformations

• Translate business requirements into scalable analytics solutions
• Support ad-hoc analysis using trusted datasets
• Partner with operational and leadership teams to deliver actionable insights
  

What We Expect From You:

Required Experience

• 46 years of experience in data analytics engineering BI or data platform environments
• Experience supporting analytics and reporting in data-driven organizations

Core Technical Skills (Non-Negotiable)

• Advanced SQL scripting for transformation and optimization
• Python automation (Pandas or similar libraries)
• Experience with modern data warehouse environments
• Cloud data experience preferably AWS (Redshift S3 Lambda)
• Strong Tableau dashboard development experience

Analytics Engineering Expertise

• Data modeling and dimensional modeling for reporting
• KPI and metric layer design
• ELT/ETL across multiple data sources
• Query optimization and warehouse performance tuning

Nice to Have

• Salesforce or CRM analytics experience
• Databricks exposure
• Airflow or similar orchestration tools
• Knowledge of data governance and data quality practices
• Familiarity with GCP/BigQuery

Preferred Background

• Experience in BPO or operational analytics environments including:
• Workforce management analytics
• Operational performance reporting
• Supply chain or service delivery analytics
• Experience in SaaS digital platforms EdTech or subscription-based businesses is a strong advantage
  

What Youll Get In Return:

• Hybrid working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical dental and vision options
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities
• Be part of a people-first values-driven organization
• Work with innovative global partners and diverse teams

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.

• Care for others: Empathy is a key driver. When people thrive so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
• Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
• Take ownership: Bold choices with integrity at the corethats how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .

PRIVACY NOTICE

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