Restaurant Host Hostess Part Time PM Shift Hilton Des Moines Downtown

EOE/AA/Disabled/Veterans

Part Time - PM Shift position. Anticipated four days per week. $15.00/hr. Eligible for 401k and PTO at 90 days. Daily Pay available. Free Parking discounted hotel stays continuing education benefits and more!

A Restaurant Host/Hostess is responsible for welcoming guests and escorting them to their seats for dining in the hotels continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing

As a Restaurant Host/Hostess you would be responsible for welcoming guests and escorting them to their seats for dining in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:

• Welcome guests and ascertain their dining needs.
• Takes reservations and monitors the reservation system.
• Seat guests and manage the seating chart.
• Monitor restaurant activity to determine seating and dining flow.
• Perform opening and closing duties as needed.
• Assist others with side work including but not limited to cleaning stocking polishing folding silverware etc.
• Ensure knowledge of menu.
• Respond to guest inquiries and requests in a timely friendly and efficient manner.
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships.

SPECIFIC JOB KNOWLEDGE SKILL AND ABILITY
The individual must possess the following knowledge skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job with or without reasonable accommodation.

• Knowledge of restaurant operations to include appropriate staffing levels service equipment and guest relations.
• Ability to read the English language to fully comprehend guest requests memos reservations promotional materials event orders and similar written materials.
• Ability to speak the English language sufficient to conduct small employee meetings to impart new information.
• Ability to remember recite and promote the variety of menu items.
• Ability to move throughout a crowded room to seat guests.
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern demonstrating empathy with the customer and providing positive and proactive solutions.

QUALIFICATION STANDARDS

EDUCATION
High school graduate or equivalent required.

EXPERIENCE
Restaurant greeter experience preferred.

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!