Senior Software Engineer Customer Insights
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About Pantheon
Pantheon WebOps Platform powers the open web running more than 300000 sites in the cloud for customers including Google Princeton Salesloft and Doctors Without Borders. Every day thousands of developers and marketers create iterate and scale WordPress and Drupal sites to reach billions of people globally. Pantheons multitenant container-based platform enables organizations to manage all of their websites from a single dashboard. Organizations including Clorox and the United Nations drive results through accelerated development and real-time publishing using Pantheons collaborative workflows.
The Role
The Pantheon Customer Insights Team is looking for a Senior Software Engineer to build the next generation of customer-facing observability this role you will create backend systems that transform raw observability data from platforms like New Relic Grafana and Cloudflare into clear actionable insights surfaced directly in our product. Youll work on Portfolio Insights OpenTelemetry exploration and product analytics capabilities. This is product engineering work; youre building features customers interact with daily not internal tooling. You will work primarily in Go with Python and SQL for data work.
What you Need to Succeed
- Comfort with ambiguity; youll be defining what meaningful insights means to customers.
- Pragmatic approach to balancing performance cost and delivery speed.
- Care about what users see not just APIs.
- Good collaboration skills to work with product design and cross-functional teams.
- Desire to learn observability concepts on the job (we have domain experts on the team to teach you).
What you Bring to the Table
- 5 years of experience building production services and features.
- Strong Go experience (or similar systems language with willingness to learn Go).
- Comfortable working in React and TypeScript and GraphQL.
- Comfort with BigQuery/SQL and with Python for data work.
- Experience with observability platforms (New Relic Grafana Datadog)
- Experience with RESTful APIs and distributed systems.
- Familiarity with NRQL PromQL or similar vendor query languages.
- Familiarity with GCP infrastructure primitives terraform and container management solutions like kubernetes
What We Offer
We have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team.
- Industry competitive compensation and equity plan
- Paid Time Off (PTO) Paid Sick Leave (PSL) and 12 Paid Company Holidays
- Full medical coverage (Extended health care dental vision)
- Top-of-line equipment
- In-office workspace (Vancouver BC Canada)
- Monthly allowance for wellness reading and access to LinkedIn Learning for continued development
- Events and activities both team-based and company wide that inspire educate and cultivate
Pantheon is an equal opportunity employer and we welcome applications from all backgrounds regardless of race color religion sex national origin ancestry age marital status sexual orientation gender identity veteran status disability or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation due to a disability for any part of the interview process please contact Pursuant to local and federal regulations Pantheon will consider qualified applicants with arrest and conviction records for employment.
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Visa Sponsorship is not available at this time.
The Canadian base salary range for this position is 121264 - 151580 CAD per year. Our salary ranges are determined by role level and location. At Pantheon it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.
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Required Experience:
Senior IC
Key Skills
- Debugging
- Remote Access Software
- IT Service Management
- IOS
- Multithreading
- VPN
- Neo4j
- FISMA
- SSO
- Github
- Google Suite
- Troubleshooting
About Company
Pantheon.io is the website platform built for WordPress and Drupal. We deliver your business needs to build, host, and manage with digital speed and agility.
