Hostess F&B

You are the beginning of an exceptional guest experience: you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

How does your working day look like

• At the reception of the Restaurant youll make sure that guests arent just contented but enthusiastic
• Youll receive and welcome the restaurant guests with a always keep your cool even when all the guests turn up to check in at the same time
• You will escort the restaurant guests to their assigned table already offering them a first drink
• You will ensure that the waiting staff takes care of the seated guest
• You will provide any necessary information about the products for sale in the department
• You will be responsible for confirming and managing reservations and handling information requests by phone email or in person.
• You will manage and monitor the reservation software system.
• Micros & payment methods
• You will be responsible for welcoming and seating walk-in customers.
• You will always be on the front line and kept up to date on menu changes and all new offers within the department.

What is in it for you:
In 3-4 bullet points showcase the benefits and perks of working at the property

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!

What you will be doing:
Consistently offer exceptional friendly and engaging service
Recommend property facilities and assist guests with information and special requests
 

Qualifications :

Your personality counts more than your CV

• Guest focused personality is essential
• Youve gained some professional experience in the hotels and/or restaurant and can speak English and italian fluently
• Youre not just bringing your abilities but also your character

Your experience and skills include:
Guest focused personality is essential

Informazioni aggiuntive :

• Experience is an asset
• Prior experience working with Micros or a related system
• Strong interpersonal and problem solving abilities
• Fluency in English and italian additional languages are a plus
• Available to work during evening shift
• we dont offer staff accommodation

Whats in it for you

• Get to know our 25hours hotels and stay for free for a maximum of 10 nights per years as an employee
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
• Benefit from great offers from our numerous cooperation partners
• Be part of our hilarious staff parties and much more

Remote Work :

No

Employment Type :

Full-time