**Your Key Responsibilities**
- Direct incoming calls to the appropriate departments and personnel within the propertys telephone system.
- Greet callers in a professional manner and provide courteous assistance with call routing and general inquiries.
- Maintain comprehensive knowledge of emergency procedures and protocols to ensure proper response during critical situations.
- Receive emergency calls and promptly connect callers with security and maintenance teams to facilitate rapid response and resolution.
Qualifications :
- Minimum one (1) year of professional experience with telephone switchboard systems multi-line phone systems or customer service operations.
- Proficiency in English required. Fluency in Spanish is preferred.
- Demonstrated typing proficiency of at least 30 words per minute with competent personal computer skills.
- Strong attention to detail and accuracy in call routing and information management.
- Ability to remain seated for extended periods during assigned shifts.
- Commitment to obtaining and maintaining all required certifications and licenses as specified for this position.
Additional Information :
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.
Remote Work :
No
Employment Type :
Full-time
**Your Key Responsibilities**Direct incoming calls to the appropriate departments and personnel within the propertys telephone system.Greet callers in a professional manner and provide courteous assistance with call routing and general inquiries.Maintain comprehensive knowledge of emergency procedur...
**Your Key Responsibilities**
- Direct incoming calls to the appropriate departments and personnel within the propertys telephone system.
- Greet callers in a professional manner and provide courteous assistance with call routing and general inquiries.
- Maintain comprehensive knowledge of emergency procedures and protocols to ensure proper response during critical situations.
- Receive emergency calls and promptly connect callers with security and maintenance teams to facilitate rapid response and resolution.
Qualifications :
- Minimum one (1) year of professional experience with telephone switchboard systems multi-line phone systems or customer service operations.
- Proficiency in English required. Fluency in Spanish is preferred.
- Demonstrated typing proficiency of at least 30 words per minute with competent personal computer skills.
- Strong attention to detail and accuracy in call routing and information management.
- Ability to remain seated for extended periods during assigned shifts.
- Commitment to obtaining and maintaining all required certifications and licenses as specified for this position.
Additional Information :
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.
Remote Work :
No
Employment Type :
Full-time
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