Support Engineer (mfd) Bucharest
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Job Location:
Monthly Salary:
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
LOCATION:Bucharest Romania
THE ROLE:
This position is an in-office full-timeTechnical Supportposition. As a Level 2 Technical Support Engineer (m/f/d) at IGEL youwill be tasked with working with customers and partners to resolve issues related to the product. Thisincludeskeeping track of customer cases engaging with your peers and working with your team lead toresolve or escalate issues. Some travel throughout the year for industry trade shows company meetings or training may be required. At IGEL we encourage growth and want to see an ardent desire to learn anda can do attitude in our employees. You will be working with an experienced motivated team willing toshare their knowledge and experience to help you expand your skillset and succeed in reaching your goals.
TASKS AND RESPONSIBILITIES:
- Be part of a growing team of engineers providing excellent support to our customers and partners
- Use of remote tools to assist customers in troubleshooting problems
- Open to working in rotating shifts (24/7)
- Provide technical best practices for partners and customers
- Work through technical issues at an advanced operating system level
- Build and maintain customer partner and teamrelationship
- Manage technical issues solutions and sales opportunity
- Manage case escalation to maintain forward movement on customer issues
- Ensure clear professional communication between our teams and the customer
- Createandmaintain documentation forKnowledge Base articles
- Continue education by attending training sessions and reading technical documentation
- Manage technical escalations based on issue severity and customer response
- Some travelmight berequired for this position
- Collect/Review logs provided by tier one engineers and identify/resolve issues
- Effectively communicate with customers about issue discoveries resolutions and escalations
EXPERIENCE AND QUALIFICATIONS:
- Degree or equivalent work experience
- Demonstrable experience of 2-3 years in prior Technical Support or Solution Engineer role is required
- Working knowledge of Linux Operating Systems
- Linux systems; concept of Linux OS design and file structure
- Knowledge of networking concepts including TCP/IP DHCP DNS etc.
- Working knowledge of Windows Operating Systems
- Advanced troubleshooting of Terminal Services Windows Virtual Desktop Citrix VMWare Horizon environments
- Working knowledge of BASH shell and scriptingand other Linux native languages are a plus
- Basic knowledge/understanding of SQL
- Ability to build/maintain test and lab environments
- Workingknowledgeof hypervisors
- SXI/vSphere Hyper-V KVMVirtualBox
- Ability to demonstrate troubleshoot install configure and optimize the IGEL Operating System
- Knowledge of (SoC) hardware and ability to troubleshoot complex issues with video output andperipherals
- Strong written and verbal communication skills with an ability to communicate effectively with engineerssalesteamsand management
- A team player who is influential and builds good working relationships across all levels
- Flexibility integrity and creative problem-solving skills are imperative to be successful in this role
- Positive work ethic
- Ability to listen effectively and show patience while working with customers
- Ability to learn modern technologies quickly
- Ability to work independently under minimal supervision
- Ability to take effective notes
- Ability to multitask effectively and work under pressure
- German language would be a distinct advantage but is not a requirement
Interested Apply now via our online applicant portal!
If you have any questions about the position or application process our Talent Acquisition Team is happy to assist.
Florian Hermann
IGEL Technology GmbH
Maria-Cunitz-Str. 7
28199 Bremen Germany
(49) 2000
Please note that we are unable to hire applicants residing in countries outside our legal entity countries. Please note that IGEL does not currently have a sponsorship license and is regrettably unable to offer sponsorship.
We celebrate tolerance and diversity and we are committed to building teams that represent a variety of backgrounds skills and perspectives. IGEL is an equal opportunity employer and makes employment decisions on the basis of merit. We want the best available person in every job. Our policy prohibits unlawful discrimination based on color creed sex religion marital status age national origin or ancestry physical or mental disability medical condition sexual orientation or any other consideration made unlawful by federal state or local laws.
Required Experience:
IC
Key Skills
- Laboratory Experience
- Vendor Management
- Design Controls
- C/C++
- FDA Regulations
- Intellectual Property Law
- ISO 13485
- Research Experience
- SolidWorks
- Research & Development
- Internet Of Things
- Product Development
About Company
IGEL Technology is a German software company that develops IGEL OS, a secure Linux-based endpoint operating system designed to simplify and harden access to cloud workspaces, virtual desktops, and remote applications for enterprises.
