Aquatic Centre Customer Service Officer
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Job Location:
Palm Beach - Australia
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
- Full Time 9 Day Fortnight 36 hours
- $2388.09 per fortnight
- Position Brief - Customer Service Officer
About the team
We take pride in providing the community with essential health and well-being products and services at our aquatic centres. The City of Gold Coast operate four aquatic centres offering something for everyone: learn-to-swim programs school swimming programs and carnivals squad swimming diving programs pools fitness centres and active and healthy aqua classes.
About the role
Our Customer Service Officers are the friendly faces of our aquatic centres dedicated to providing exceptional service and creating a welcoming environment for members and guests.
In this role youll provide outstanding customer service both in person and over the phone manage inquiries and feedback with professionalism and confidently sell venue products and services. You will promote programs maintain records ensure compliance with policies manage bookings and handle financial transactions.
As the Centre operates seven days a week we are seeking a candidate who is available to work Tuesday to Saturday. This role involves closing and end-of-day responsibilities. Applicants must be available to remain on site until 8:30pm Tuesday to Friday.
We recognise the importance of flexibility and are open to considering alternative arrangements for the right candidate including adjustments to RDO days while maintaining service delivery.
Were looking for people who have:
- A current Queensland Working with Children Blue Card
- A genuine passion for understanding customer needs and engaging with your local community
- Experience in a customer-facing role ideally within a venue or aquatic setting
- A strong sense of pride in your work and a commitment to contributing positively to the team environment
- A team-first mindset. You recognise the importance of working together supporting one another and playing your part in achieving common goals
Be part of shaping the Gold Coasts future
The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.
We care about being the most flexible government organisation in Australia. We have a range of benefits to help you create the right balance:
- Access to 350 fitness facilities through Fitness Passport for you and your family
- 4 free confidential counselling sessions a year for you or your immediate family
- A professional and inclusive work environment working with modern equipment
- A work environment committed to safety as our number 1 priority
- Clear paths for career progression and advancement - whether you are interested in moving into a leadership position or upskilling with specialised training we have plenty of opportunities for you to reach your personal and professional goals
We pride ourselves on our shared mission of being a high-performing customer-focused organisation which delivers value-for-money services to the community.
How to apply
To submit your application please click apply now and complete the application form. You will be required to upload your resume and a cover letter (no more than two pages) outlining how your skills experience and personal attributes will enable you to be successful in this role. Please note that you may also be asked to provide relevant qualifications where applicable.
We also ask that you completecomputer literacy and internet knowledge (CLIK) testing as part of your application. To complete this testing please clickHERE.
Please note applications will only be assessed if all elements have been completed.
Contact PersonCarly Barnes
Contact Email
Closing DateSunday 1st March @ 11:59pm
Our selection process may include a one-way video interview via Criteria a face-to-face or virtual interview via Microsoft Teams reference checks via Xref and additional checks including police checks employment history checks qualification checks pre-employment medical reviews and drug and alcohol testing.
Were committed to creating a diverse workplace and inclusive culture. We take pride in people who align with our high-performance principles. We believe that the diverse makeup of our workforce reflects the community we serve. We consider all qualified candidates for employment irrespective of race age religion gender identity sexual orientation disability or other protected characteristics by law.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
