Operations & Systems Manager (mfd)

Salona Consulting Luzern Switzerland
80100% 12-Month Fixed-Term Contract On-site

About Salona Consulting

Salona Consulting is a Swiss-based consultancy supporting descendants of Croatians in obtaining Croatian citizenship by descent.

Our services are structured into clearly defined phases and supported by internal workflows and documentation standards. As client demand continues to grow we are entering the next stage of organizational development.

Our objective is clear:

Build a scalable transparent and time-efficient service model that allows us to grow while keeping control quality and efficiency.

To support this transformation we are looking for an Operations & Systems Manager who will drive process optimization and system implementation across the company.

The Mission

You are the bridge between manual workflows and structured scalable systems.

You start by deeply understanding how our service model works today the workflows the bottlenecks the delays and the dependencies across phases.

Then you design improve and coordinate the implementation of systems that reduce cycle time increase transparency and create operational clarity.

This role is about turning structure into execution and ideas into implemented systems.

Tasks

What Youll Own

Analyze end-to-end workflows across marketing onboarding operations and post-sales
Identify inefficiencies and bottlenecks
Redesign workflows to reduce idle time and improve predictability
Coordinate automation initiatives (CRM workflows API integrations)
Define system requirements and collaborate with external specialists when needed
Support the implementation of a structured customer portal
Establish milestone-based process logic and accountability
Create operational dashboards and performance visibility
Ensure systems are scalable and aligned with company growth

Requirements

What You Bring

Process & Systems Skills

Experience in process optimization business systems or operational project roles
Strong understanding of workflow design and system logic
Experience working with automation platforms or CRM tools (e.g. HubSpot Zapier Make similar)
Ability to translate business needs into structured implementable solutions
Comfort coordinating technical projects without necessarily coding yourself

Experience & Mindset

4 years of relevant experience
Experience in SME or fast-growing environments
Comfortable working with evolving requirements
Strong ownership and execution focus
Analytical thinker who identifies root causes not just symptoms

How You Work

You bring clarity into complexity
You take initiative instead of waiting for perfect instructions
You are comfortable challenging existing workflows
You balance speed structure and scalability
You communicate clearly across different teams

Benefits

What We Offer
High impact on company scalability and efficiency
Opportunity to shape the operational backbone of a growing consultancy
Entrepreneurial and structured work environment
Clear 12-month transformation mandate
80100% employment
Start date: 1 May 2026 or by agreement

If you are motivated by building structure improving efficiency and creating scalable systems that enable sustainable growth we look forward to receiving your application.