Engagement Specialist IKC Des Moines

Ankeny, IA - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Posting Date

02/09/2026

2625 N Ankeny BlvdAnkenyIowa50023-4704United States of America

Engagement Specialist (with Care Coordination Responsibilities)

At DaVita IKC engagement is everything. As an Engagement Specialist youll be the first point of contact for patientsonboarding scheduling and keeping them connected through high-volume relationship-focused outreach. This role is perfect for someone organized motivated and skilled at building trust while helping patients navigate their healthcare journey.

Please note: In this role you will be responsible for both Care Coordinator and Engagement Specialist duties.

Position Details:

Full-Time MondayFriday schedule
Daily start time flexible between 7:008:00 AM
Central Time Zone Preferred
No nights/weekends
Home workspace must include a quiet private space with high-speed internet

Responsibilities:

Engagement Specialist Responsibilities

Facilitate CHE completion in nephrology offices dialysis clinics or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments
Perform outbound calls to patients caregivers and clinics for CHE scheduling reminders and rescheduling; schedule telehealth CHEs for patients unable to attend in person
Welcome new patients to the program and collect any new concerns from existing patients; escalate to RN or Nurse Practitioner as appropriate
Maintain accurate documentation and communicate patient updates to the care team
Demonstrate exceptional interpersonal skills to build trust influence patient participation and overcome barriers to engagement
Organize outreach efforts by urgency and importance to maximize patient impact

Care Coordinator Responsibilities:

(May represent up to half of total role responsibilities)

Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments
Perform outbound calls and respond to inbound calls from patients providers and Village resources
Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed
Assist the clinical team with moving patients through the continuum of care by completing tasks as directed
Identify eligible resources for members and collaborate with Integrated Care Nurses dialysis clinics health plans and other stakeholders to help members enroll in programs
Communicate directly with patients in a timely and professional manner
Maintain accurate complete and confidential documentation
Demonstrate exceptional two-way communication both oral and written
Act in alignment with DaVitas mission and values to deliver high-quality patient care

Qualifications:

High School Diploma or GED required; Associates or Bachelors Degree preferred
2 years professional experience in customer service patient-facing or telephonic outreach roles preferred
Prior healthcare experience preferred
Intermediate proficiency in Microsoft Word Excel PowerPoint and Outlook
Strong verbal and written communication skills active listening and motivational engagement techniques
Highly organized with excellent time management and follow-through
Ability to work both autonomously and collaboratively with care team members
Home workspace must provide a quiet private environment with reliable high-speed internet

Why Youll Love Working Here:

Directly impact patient care and engagement for complex chronic conditions

Be part of a mission-driven collaborative care team

Flexible hybrid schedule with opportunities for professional growth

Supportive environment that values innovation communication and patient-centered care

Join our team and help patients navigate their care journey

More than just pay our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

Comprehensive benefits:Medical dental vision 401(k) match paid time off PTO cash out
Support for you and your family:Family resources EAP counseling sessions accessHeadspace backup child and elder care maternity/paternity leave and more
Professional development programs:DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVitas online training platform StarLearning.

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At DaVita we strive to be a community first and a company second. We want all teammates to experience DaVita as a place where I belong. Our goal is to embed belonging into everything we do in our Village so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited hired assigned and promoted without regard to race national origin religion age color sex sexual orientation gender identity disability protected veteran status or any other protected characteristic.

This position will be open for a minimum of three days.

For location-specific minimum wage details see the following link: for the role will depend on a number of factors including a candidates qualifications skills competencies and experience. DaVita offers a competitive total rewards package which includes a 401k match healthcare coverage and a broad range of other benefits. Learn more at

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age date of birth or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Required Experience:

Posting Date02/09/20262625 N Ankeny BlvdAnkenyIowa50023-4704United States of AmericaEngagement Specialist (with Care Coordination Responsibilities)At DaVita IKC engagement is everything. As an Engagement Specialist youll be the first point of contact for patientsonboarding scheduling and keeping the...