TruGreen accepts applications on an ongoing basis.

Job Description

A Branch Operations Manageroversees the daily operations of a branch ensuring efficiency customer satisfaction and regulatory are responsible for managing staff implementing operational policies and achieving performance role also includes monitoring performance metrics identifying areas for improvement and contributing to the overall success of the branch and the organization.

Core Responsibilities:

• Operational Management: Overseeing daily branch execution and operations ensuring timely and quality service delivery.Ensures that a safe workplace is provided for all associates by ongoing training and adherence to company policies. Prepares composite reports from individual reports of subordinates. Translate district-level goals into daily priorities at the branch level ensuring alignment and focus. Supervise technician teams and handle local issue resolution. Lead daily huddles to surface field-level issues and reinforce coaching provided by District Manager
• Staff Management:Managing and leading branch staff including hiring training performance evaluations and development.Recruits interviews and selects personnel needed to efficiently staff the service function. Evaluates performance makes salary recommendations and administers disciplinary actions consistent with company policy. Plan and conduct new hire and on-going training for service personnel in customer service skills technical skills safety policies and procedures.
• Customer Service: Serve as the face of the branch for customer ensuring high levels of customer satisfaction through efficient service delivery and addressing customer inquiries and issues.Ensures branch-level processes enable positive customer relationships and that employees engaging with customers are doing so in an appropriate way from a communication and content standpoint. Coaches and develops lawn specialists and trainees. Works with other managers to identify ways to reduce customer cancellations. Sets customer context for the team and assists the team in preparing required materials and presentations for interactions with the customer team
• Compliance:Ensuring adherence to company policies as well as federal state and local regulations.Monitors and ensures proper licensing of production staff.
• Financial Management:Managing budgets forecasts and financial performance metrics for the branch.
• Performance Analysis:Analyzing operational data to identify trends challenges and opportunities for improvement.
• Strategic Implementation:Developing and implementing operational strategies to drive efficiency and optimize branch performance.
• Team Leadership:Fostering a positive branch culture promoting employee engagement and driving team success.Monitors and positively impacts Associate Engagement and Culture Initiatives
• Process Improvement:Identifying and recommending process improvements to enhance efficiency and profitability.Examines associate work for accuracy neatness and conformance to best practices as well as company policies and procedures.

Competencies:

• Leadership and Management:Strong leadership skills to effectively manage and motivate a team.

• Operational Expertise:A thorough understanding of branch operations and business processes.

• Customer Service:Excellent customer service skills and a commitment to providing a positive customer experience.

• Communication Skills:Strong verbal and written communication skills.

• Analytical Skills:Ability to analyze data identify trends and make data-driven decisions.

• Financial Acumen:Understanding of financial management principles and budgeting.

• Problem-Solving:Ability to identify and resolve operational issues and challenges.

• Compliance Knowledge:Familiarity with relevant regulations and compliance requirements.

• Adaptability:Ability to adapt to changing business needs and implement new strategies.

Education and Experience Requirements

• Associates degree in a business-related discipline and two (2) or more years of related experience in lawn/horticulture/agronomy/lawn care services required or an equivalent combination of education and experience.

• 2 years of supervisory management experience required.

• Valid permanent drivers license from state of residence.

• Must be 21 years of age by date of hire.

Success Factors

Leadership and Team Management:

• Guiding mentoring and inspiring the branch associates and Service Managers to achieve goals and foster a culture of success is crucial. Recruiting talented individuals fostering collaboration and promoting a positive work environment.

Operational Excellence:

• Identify and eliminate inefficiencies and bottlenecks in workflows to improve productivity and quality. Utilizing systems and tools to optimize operations and track adherence to company policies industry regulations and identifying and mitigating potential risks.

Customer Service Focus:

• Ensure that our associates/managers provide a positive customer experience promptly resolving issues building strong relationships and driving customer retention. Understanding customer needs by using resource generated feedback to personalize service and product offerings.

Strategic Thinking and Decision Making:

• Set clear objectives for associates/managers by defining measurable goals for the branch and aligning them with the companys overall operational and financial data to identify trends opportunities for improvement and inform strategic decisions. Being able to respond to changes in the market industry and/or customers and overcoming challenges.

Communication and Interpersonal Skills:

• Effectively conveying objectives and strategies providing feedback and creating a collaborative and inclusive work environment. Address conflicts promptly and professionally to maintain positive relationships and a healthy work environment. Foster strong relationships with associates ops leadership and customers.

Key Metrics

• Service completion rate

• On-time service rate

• Branch NPS

• Daily route efficiency

• Safety and compliance metrics

Financial Targets

• Meet daily revenue goals

• Minimize service rework

• Reduce overtime

• Daily productivity metrics (e.g. stops/hour)

Key Capabilities

Individual

• Team management and scheduling optimization

• Frontline leadership

• Service quality control

• Issue resolution

Team

• Tight coordination across technicians scheduling and customer service to deliver consistent outcomes

• Customer interaction and service delivery discipline

• Service quality and punctuality

Decision Rights

Owns

• Daily schedules technician dispatching local team assignments

• Technician supervision

• Minor purchases

Influences

• Branch hiring recommendations

• Input on customer satisfaction programs

• Local marketing activities and process improvements

Ability to speak read and write fluently in English is required.

You MUST BE physically located in the United States while performing this job.

TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills dedication and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment we aim to leverage the unique experiences of veterans creating a richer more dynamic workplace.

Pay Ranges

This range is based on the qualifications necessary for the position including experience training and other considerations permitted by that may be used when making an offer may include a candidates skills experience and geographic location the expected quality and quantity of work and internal pay alignment as needed. Most candidates will start in the bottom half of the pay upper end of the range will generally be reserved for candidates with extensive employees pay history will not be a contributing factor where prohibited by local addition to monetary compensation we offer benefits including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.

TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more please visitEEOC/EEO TruGreen ().

California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership we collect personal information about you potentially including personal identifiers contact information protected classifications pre-hire information professional or employment-related information education history and/or medical information for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records) pre-employment drug testing and references.

Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

TruGreen performs pre-employment testing.

To view our disclaimer Experience:

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