Help Desk Technician (NY)
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Job Location:
Niskayuna, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title:Help Desk Technician
Company:Quotient
Location:Niskayuna NY
Travel:10% or less
Position Type:Full-Time Part-Time
Employee Type:FTE
Company Overview:
Quotient is a leading provider of customized information technology solutions specializing in systems integration full-stack software development cybersecurity project management and operational support. We serve a diverse range of clients including federal agencies defense civilian communities and commercial customers across the United States. As a subsidiary of Virtual Technologies Group (VTG) Quotient continues to uphold its reputation as one of the most innovative respected and ethical providers of technology solutions. We are dedicated to providing growth and opportunity for our team while delivering exceptional value to our clients.
Position Summary:
The Help Desk Technician delivers frontline technology support across the districts eight schools ensuring staff and students can rely on the tools they use every day. This role troubleshoots a wide range of devices from large Chromebook deployments to Mac and Windows systems while managing incoming requests through the districts ticketing platform to keep classrooms running smoothly. The technician also supports key instructional applications including account and access management for core digital learning tools and helps maintain classroom equipment such as interactive displays and other instructional hardware. Through responsive service and strong technical problemsolving this position plays a vital part in sustaining an effective technologyrich learning environment.
Role Overview:
These frontline roles provide technical support to staff and students across the districts eight schools.
Multi-Platform Support: Provides comprehensive troubleshooting for a diverse fleet including 6000 Chromebooks 775 Mac devices and Windows laptops/desktops.
Ticket Resolution: Manages and resolves end-user tickets through the districts help desk system to ensure minimal instructional downtime.
Core Application Admin: Administers essential educational software including Google Workspace (Google Admin) and student web-filtering tools.
Classroom Tech: Ensures the performance of classroom hardware such as 300 interactive whiteboards and 50 TV displays.
Required Experience:
Manager
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
CPG Digital Commerce Marketing Solutions That Drive Sales Quotient delivers personalized digital ads and promotions to your consumers based on deep knowledge of their purchasing behaviors and intent. We use exclusive shopper data to target and measure, technology platforms to deliver ... View more
