Information Technology Help Desk
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
We invite you to join our team of professionals at Homer Electric Association!
Hours: Monday - Friday
Type of Employment: This is a regular full-time position onsite reporting to the Information Technology Manager
Compensation: Competitive pay corresponding with experience and role level; specific salary details will be discussed during the hiring process
The Opportunity:
Homer Electric Association (HEA) is a member-owned electric utility serving the central and southern areas of the Kenai Peninsula in Alaska! We are excited to be seeking a Information Technology Help Desk I to join our team at our Kenai Alaska location.
In this role youll have the opportunity to:
- Serve as the first point of contact for customers seeking technical assistance with cooperative technology.
- Perform both in person and remote troubleshooting though diagnostic techniques as directed.
- Actively monitor and respond to support requests using the phone email texts and the appropriate task training software. Document any support interactions time and resources used in the help desk software program.
- Participate in any development of customer training programs by identifying learning issues and recommending training opportunities.
- Support the testing and reviewing of any new technology the integration with existing technology and document issues as directed.
- Support the installations and configurations of technologies serving both the company and individual users to the standards identified in the department library as directed.
What makes you a good fit:
- High school graduate or equivalent.
- Two years of prior experience providing technical support for an office retail or school environment; in lieu of the experience requirement one year certification or training program may be submitted.
- Must submit a valid Alaska Drivers license within 90 days of hire date and maintain a good driving record.
Knock your socks off with our benefits:
At Homer Electric Association we care about our team members personal and professional journeys. These are just some of the benefits we offer:
- Family coverage for medical dental vision and prescription coverage
- Long-term disability insurance
- Employee Life two times your annual salary
- 401(K) Roth and/or Retirement Account options
- Employer retirement account contributions
- Pension
- Employee Assistance Program
- 12 Paid holidays per year
- Up to 18 days of paid time off 30 days after three years
- Tuition assistance
- Wellness reimbursement
Available benefits and incentive compensation vary depending on the specifics of the role as well as whether or not a collective-bargaining agreement covers the position. Details relating to a specific role will be made available during the interview process.
Who we are:
Since 1950 when we energized our first 56 members our mission has been to safely provide reliable electricity to our members and our community through superior customer service and innovative energy solutions at fair and reasonable prices. We truly believe in the Cooperative values of integrity accountability innovation and commitment to community. A successful candidate will have the opportunity to directly impact these values.
Homer Electric Association is an affirmative action and equal opportunity employer.
Contact Us: If you have any questions or would like further information please visit our website or contact the Human Resources Department at .
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
