Student Hourly- Advanced Level IT Technician – Help Desk
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Job Location:
Lawrence, KS - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
80% Campus Technology Support:
Disclaimer
The University of Kansas prohibits discrimination on the basis of race color ethnicity religion sex national origin age ancestry disability status as a veteran sexual orientation marital status parental status gender identity gender expression and genetic information in the universitys programs and activities. Retaliation is also prohibited by university policy. The following person has been designated to handle inquiries regarding the nondiscrimination policies and is the Title IX coordinator for all KU and KUMC campuses: Associate Vice Chancellor for Civil Rights and Title IX Room 1082 Dole Human Development Center 1000 Sunnyside Avenue Lawrence KSTTY.
Work Schedule
Sun Sat; Min 10 Hrs/Wk
Contact Information to Applicants
Austin Corbitt
Position Overview
The IT Help Desk fosters and strengthens relationships between the KU community and KU Information Technology by providing a single point of contact for services offered by KU IT in a courteous timely and knowledgeable manner to facilitate access to information and the innovative use of technology in support of learning scholarship and creative endeavor.
Basic technical training is provided.
Additional Candidate Instruction
A complete application consists of:
Application deadline is Sunday 3/1/2026 by 11:59PM Central Standard Time.
Position Requirements
During the semester term of the appointment the student hourly must be enrolled in no fewer than 6 credit hours. For summer periods the student hourly must: (1) have been enrolled in no less than 6 hours in the past spring semester or (2) be pre-enrolled in the upcoming fall semester in no less than 6 hours or (3) be enrolled in summer session or (4) be admitted to study in the upcoming fall semester. Student Hourlies may be undergraduate or graduate students. (Exceptions granted for GRA/GTA/GA appointments DO NOT apply to Student Hourly appointments).
Employment Conditions
(1) Student employees are not eligible for remote work arrangements unless an exception is approved by the unit leadership and HR.
(2) This is an hourly/non-exempt position. A student employee cannot hold an hourly/non-exempt position and a salaried/exempt graduate or undergraduate position (GRA/GTA/GA/RUA/RGA) concurrently.
- Provide phone email chat and in-person technology support to faculty staff and students for issues related to KU computing systems and KU IT services (e.g. Enroll & Pay email classroom technology delegate access etc.).
- Adhere to departmental policies processes and procedures to maintain account security.
- Create service tickets and document detailed notes in the ticketing system.
- Offer remote assistance to users when required.
- Provide best-effort support for personal devices.
15% Peer Training:
- Assist with onboarding and training of new hires.
- Communicate and demonstrate proper processes procedures and best practices to ensure consistency and quality of support.
- Serve as a resource for answering questions and reinforcing departmental standards during the training period.
- Assist with special projects administrative reports and other responsibilities as assigned.
Disclaimer
The University of Kansas prohibits discrimination on the basis of race color ethnicity religion sex national origin age ancestry disability status as a veteran sexual orientation marital status parental status gender identity gender expression and genetic information in the universitys programs and activities. Retaliation is also prohibited by university policy. The following person has been designated to handle inquiries regarding the nondiscrimination policies and is the Title IX coordinator for all KU and KUMC campuses: Associate Vice Chancellor for Civil Rights and Title IX Room 1082 Dole Human Development Center 1000 Sunnyside Avenue Lawrence KSTTY.
Work Schedule
Sun Sat; Min 10 Hrs/Wk
Contact Information to Applicants
Austin Corbitt
- Currently employed as an Entry Level Technician for over 300 working hours through the start of a spring or fall semester (training hours do not count towards the final 300 hours).
- Previous experience demonstrating strong communications skills as evidenced by application materials.
- Previous experience demonstratingproficiency in our documented Policy Process & Procedures as evidenced by application materials.
- Demonstrated familiarity with KU environment and online services offered by KU IT as evidenced by previous experience and application materials.
- Previous experience with basic computer hardware and software troubleshooting as evidenced by application materials.
- Previous experience using Windows or Apple OS/iOS as evidenced by application materials.
- Demonstrated working knowledge of Microsoft Office products (Word Excel PowerPoint etc.) as evidenced by application materials.
- Previous experience with Microsoft Outlook as evidenced by application materials.
- Previous experience using and troubleshooting audio/visual and equipment as evidenced by application materials.
- Previous experience demonstrating the ability to work independently as part of a team and multi-task while staying on task as evidenced by application materials.
Position Overview
The IT Help Desk fosters and strengthens relationships between the KU community and KU Information Technology by providing a single point of contact for services offered by KU IT in a courteous timely and knowledgeable manner to facilitate access to information and the innovative use of technology in support of learning scholarship and creative endeavor.
Basic technical training is provided.
Additional Candidate Instruction
A complete application consists of:
- Cover letter addressing how the Required Qualifications are met.
- Resume
- Names and contact information to three (3) Professional References.
Application deadline is Sunday 3/1/2026 by 11:59PM Central Standard Time.
Position Requirements
During the semester term of the appointment the student hourly must be enrolled in no fewer than 6 credit hours. For summer periods the student hourly must: (1) have been enrolled in no less than 6 hours in the past spring semester or (2) be pre-enrolled in the upcoming fall semester in no less than 6 hours or (3) be enrolled in summer session or (4) be admitted to study in the upcoming fall semester. Student Hourlies may be undergraduate or graduate students. (Exceptions granted for GRA/GTA/GA appointments DO NOT apply to Student Hourly appointments).
Employment Conditions
(1) Student employees are not eligible for remote work arrangements unless an exception is approved by the unit leadership and HR.
(2) This is an hourly/non-exempt position. A student employee cannot hold an hourly/non-exempt position and a salaried/exempt graduate or undergraduate position (GRA/GTA/GA/RUA/RGA) concurrently.
Required Experience:
IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
Thank you for your interest in employment with the University of Kansas. If you need assistance with the application process please contact Human Resources at [email protected] or 785-864-4946.
