Help Desk Technician
Share
Job Location:
Davenport, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
We are looking for a Help Desk Technician to join our team at Lee Enterprises. As a leading provider of high-quality local news and information we are seeking a dedicated individual to provide technical support to our employees.
Job Responsibilities:
- Provide first-level contact and support for technical issues and escalate to the appropriate team member if needed
- Assist employees with hardware and software issues including troubleshooting installation and maintenance
- Set up and configure new equipment and software for users
- Maintain accurate records of technical issues and solutions
- Ensure all technical equipment is in good working condition
- Assist with IT projects and initiatives as needed
Essential Qualifications:
- Degree in Computer Science or related field
- Strong knowledge of computer hardware software and operating systems
- Excellent problem-solving and communication skills
- Ability to work well in a fast-paced environment
Desired Experience:
- 1-2 years of experience in a help desk or technical support role
- Experience with customer service and remote support tools
Salary & Benefits:
- Salary: $35000 - $45000 per year
- Benefit package included
If you meet the qualifications and are passionate about providing technical support we would love to have you join our team at Lee Enterprises. Apply now!
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
