Program Manager, AMZL Field Support
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Job Location:
Nashville, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The ideal candidate will demonstrate strong analytical capabilities to transform raw data into clear insights relationship-building skills to navigate diverse stakeholder groups and the ability to accelerate progress by identifying blockers clearing obstacles and escalating appropriately. You will own program communication manage recurring operational reporting processes and apply process improvement methodologies to increase team efficiency and delivery speed in fast-paced ambiguous environments.
Key job responsibilities
- Manage difficult cross-functional projects for device service expansion and operational excellence initiatives
- Partner with stakeholders to secure resources scope efforts set project priorities and milestones and drive delivery to meet program goals
- Own recurring operational reporting processes including data analysis vendor performance tracking and stakeholder communication
- Drive crisp and timely decisions by facilitating productive discussions clearing blockers and escalating appropriately
- Work backward from delivery service partner and regional operations needs to define requirements and improve service coverage
- Manage vendor relationships and performance serving as liaison between internal teams and external service providers
- Identify and mitigate risks proactively keeping scope under control while accelerating progress
- Apply process improvement methodologies to optimize cross-team processes and improve delivery efficiency
- Communicate clearly and concisely (verbal and written) to managers and cross-functional stakeholders on program status risks and decisions
- Support operational excellence programs resolving complex cases and driving toward utilization and performance targets
A day in the life
Your day will be a dynamic blend of strategic planning and hands-on execution. Youll collaborate with cross-functional teams third-party manufacturers and regional fleet managers to establish device repair capabilities in emerging markets like Canada Mexico Puerto Rico and Hawaii. By leveraging data-driven insights and building strong relationships youll drive meaningful improvements in our vehicle technology ecosystem.
About the team
We are a collaborative forward-thinking group dedicated to enhancing operational excellence. Our team is committed to solving complex challenges that directly impact delivery performance. By joining us youll work alongside innovative professionals who are passionate about creating scalable efficient solutions that push the boundaries of service delivery.
- 3 years of program or project management experience
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TN Nashville - 66800.00 - 116800.00 USD annually
Required Experience:
Manager
Key Skills
- Active Directory
- Technical Documentation
- Windows
- On-Site Support
- Test Equipment
- Linux
- Internet
- Preventive Maintenance
- Technical Assistance
- Troubleshoot
- Problem Resolution
- Setup
- hardware
- Technical Support
- UNIX
About Company
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