Service Response Center Switchboard Operator, Part Time
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Job Location:
Wake Forest, NC - USA
Monthly Salary:
$ 20 - 30
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Department:
Status:
Benefits Eligible:
Hours Per Week:
Schedule Details/Additional Information:
16 Hour Position - Works every other weekend
Pay Range
$20.40 - $30.60Bring your customerfocused mindset to a dynamic healthcare environment where every call makes a difference. As part of our 24/7 Service Response Center you will support patients clinical teams and hospital operations across multiple campuses. If you thrive in fastpaced settings communicate with calm professionalism and enjoy being the goto problem solver this role offers the opportunity to shine.
Essential Functions
- Provide exceptional customer service by answering incoming calls with courtesy professionalism and efficiency; proactively identify caller needs and resolve concerns.
- Deliver afterhours answering services for internal clinics by gathering accurate information and paging oncall physicians according to established guidelines.
- Remain knowledgeable about changes across all Health System campusesincluding Main Lexington Davie and Westand maintain an uptodate switchboard database of phone and pager numbers.
- Update and manage oncall schedules; work with clinical departments to resolve discrepancies or missing information.
- Assist Pathology after hours by serving as a neutral witness in sensitive discussions with family members regarding autopsy decisions; record conversations and deliver documentation to Security per policy.
- Receive document and dispatch a wide range of service requests related to Patient Transport Linen Housekeeping Engineering and Clinical Equipment.
- Monitor service request activity and escalate unresolved issues to department management following SRC guidelines.
- Perform other related duties as assigned.
Education & Experience Requirements
- High school diploma or GED.
- Two years of direct consumer service experience with proven ability to resolve issues under stressful conditions.
- Experience handling a high volume of calls in a demanding environment preferred.
- Previous experience in a medical or healthcare setting preferred.
Skills & Qualifications
- Clear calm professional telephone voice.
- Excellent interpersonal and customer service abilities.
- Basic computer competency with the ability to navigate multiple software systems simultaneously.
- Ability to accurately document interactions and access needed information efficiently.
- Minimum typing speed of 45 wpm.
Shift & Schedule
- 16hour position
- Monday/Saturday week one
- Sunday/Friday week two
- Every other holiday required
Our CommitmenttoYou:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs competitive compensation generous retirement offerings programs that invest in your career development and so much more so you can live fully at and away from work including:
Compensation
- Base compensation listed within the listed pay range based on factors such as qualifications skills relevant experience and/or training
- Premium pay such as shift on call and more based on a teammates job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
Benefits and more
- Paid Time Off programs
- Health and welfare benefits such as medical dental vision life andShort- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
About Advocate Health
Advocate Health is the third-largest nonprofit integrated health system in the United States created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas Georgia and Alabama; and Aurora Health Care in Wisconsin Advocate Health is a national leader in clinical innovation health outcomes consumer experience and value-based care. Headquartered in Charlotte North Carolina Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology neurosciences oncology pediatrics and rehabilitation as well as organ transplants burn treatments and specialized musculoskeletal programs. Advocate Health employs 155000 teammates across 69 hospitals and over 1000 care locations and offers one of the nations largest graduate medical education programs with over 2000 residents and fellows across more than 200 programs. Committed to providing equitable care for all Advocate Health provides more than $6 billion in annual community benefits.
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About Company
Proudly serving Wisconsin with 18 hospitals, over 150 clinics and 70 pharmacies across 30 communities. Choose Aurora Health Care for you and your family.
