Vice President, Order to Cash Lead

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Vice President Order to Cash Lead!
In this role the incumbent will work closely with senior leaders across the business to establish a leadership development strategy and deliver outstanding learning experiences for leaders globally. The role involves leading a large team in Order to Cash work type and ensuring consistent service delivery and improvements over time. The incumbent will have to work an evening shift.
Responsibilities
Collaborate with clients senior stakeholders and service lines to develop and execute the order to cash & order management and operational plans with OTC being the prime focus area
Lead global operations to achieve/exceed P&L
Lead and initiate discussions with the client-side and highlight key focus areas and bring in traction to support operations CI initiatives and ensure implementation
Implement appropriate mechanisms to identify understand and call out performance gaps and/or performance breakthroughs in operations. Develop and implement improvement plans to close performance gaps.
Drive continuous improvement within operational processes look for opportunities to improve the current cost base
Be a senior escalation point for resolving customer & internal issues. Handle escalations confidently identify key risks and agree/implement mitigation plans to ensure repeat complaints are eliminated
Maintain & grow excellent customer relations focus on improving NPS. Take personal ownership for actions plans that may arise from time to time for the
Work with the client to understand key requirements and translate them into delivery plans capable of being executed effectively by Genpact to agreed timescales
Work with global client retained organization to assist with communication of key process changes to drive program adoption within client teams
Working with the retained team to identify transformation and productivity opportunities and interfacing back to the Delivery Centers (and vice versa)
Responsible for monitoring process of savings targets timely deliveries agreed sourcing projects
Collaborate for the new deal process including solutioning pricing due diligence transition and stabilization
Chip into the organizations thought leadership as a subject matter authority on global trends around risks in the digital and technology environment and represent the practice in industry forums
Manage govern and help grow the delivery mandate with a global team
Manage multiple senior stakeholders with the customer as well as internally with Genpact viz. Heads of Internal Control Internal Audit Compliance etc.
Review quality of deliverables work papers audit/ assessment reports. Managing customer relationships and key client partners
Manage train motivate and coach team members.
Developing work programs and methodologies to build specific proficiency and improve the value proposition
Ensure that the objective in Operations deals is fully met and value realized by the customer
Ensure revenue is earned as per the terms and conditions of the engagement you would be involved in
Good project & time management skills ability to balance multiple priorities prioritize work and meet deadlines
Good handle on engagement planning management client report review and delivering client presentations
Transformation mindset and knowledge of alternate commercial models to be able to drive impact and value
Have a growth mindset to identify mining / transformation opportunities and capitalize on those by partnering with the relevant stakeholders
Managing global operations Driving & delivering transformation Excellent communication Managed and interacted with CFOs and GBS heads already running large teams & in similar roles

Qualifications we seek in you!
Minimum Qualifications / Skills
CA/ CPA/ CMA/MBA or relevant accounting / audit degree / bachelors degree / masters degree in accounting Finance or Business from a reputed university
Subject matter expert in O2C / OTC operations the ability to coach & mentor team members across all delivery centers
Handled a team of 100 employees. Working experience in the international market space
Outstanding negotiation interpersonal verbal and written communication skills
Demonstrate a working knowledge of the lean six sigma framework to drive continuous performance improvement
Commercially savvy seeks to provide win-win solutions for the Client and Genpact
Measurable experience in leading and growing profitable satisfied accounts and/or meaningful business management experience
Ability to lead a large team across multiple locations & be able to assimilate & encourage cultural diversity
Proven listening and customer service skills. Influencing skills creative thinking/innovative mindset
Effective mentoring and relationship building skills with the ability to effectively lead group and interpersonal conflict situations
Experience in consumer /retail industry / Preferable experience from BPO industry
Need experience of leading transformation projects

Preferred Qualifications/ Skills
Ability to work in matrix reporting relationships and global environment with strong enough communication skills to influence multiple internal stakeholders
Prior experience with the CPG industry would be preferred
Detailed knowledge of Internal Controls Risks Internal audit and other Risk Advisory domain elements.
Business development acumen. Handled big teams and compels global engagements
Possess a high standard of integrity and confidentiality
Good written communication skills including documentation of findings and recommendations
Excellent planning and organization skills. Meaningful experience in consulting space
A go-getter attitude Customer expectation may remain at high level many times yet contextual proposals and domain-led storyline are needed and make the real difference to customer pursuits. So a big plus will be the candidates resourcefulness and ability to build/find newer ways of making things happen while demonstrating all the available knowledge resources efficiently

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.