Major Incident Management SRT

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Job Title

About your role:
We are seeking a highly skilled detail-oriented and motivated Major Incident Management SRT (Senior Response Team) associate to join the FICC (Fiserv Incident Command Center). This candidate will be responsible for working high-pressure situations as the Lead Major Incident Manager for issues which are (or could) impact our IT services. You will work closely with various IT Support and Business teams to ensure timely and safe service restoration actions are taken to minimize/cease the impact to our clients particularly during emergencies or P1/P2 Major Incidents.

What youll do:

• Manage and oversee the incident management process to ensure minimal disruption.

• React to preliminary incident indicators and confirm service impact.

• Communicate post-incident details such as impact status and resolutions internally across all channels.

• Collect and distribute root cause analysis details from technical teams.

• Collaborate closely with production support teams to resolve incidents.

• Update and maintain necessary internal documentation consulting on any external documentation required.

• Continuously improve the quality and efficiency of the incident response process.

• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience youll need to have:

• 5 years of experience in incident management and response.

• 2 years of experience with Confluence and Jira for managing release and incident tickets.

• 2 years of experience with CI/CD pipelines SQL and Kibana.

• 4 years of an equivalent combination of educational background related experience and/or military experience

Experience that would be great to have:

• Experience with monitoring tools such as AppDynamics or other APM solutions.

• Experience with the Atlassian Suite and ServiceNow for incident management.

How youll work:

• Thursday-Sunday every/other Wed 8:30am to 8:30am EST this includes holidays and on call during your shift days.

• This role is on-site position. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences helps you with your overall onboarding experience and lead to stronger productivity.

• This is a full-time direct-hire position and no contract options for unsolicited agency submissions will be considered.

• This role may require being on-call during non-standard and/or overnight hours.

• This role requires use of a computer and audio equipment.

Sponsorship:

• To be considered you must be either a US Permanent Resident or US Citizen due to contractual obligations.

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Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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