Parts Advisor
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Job Location:
Little Rock, AR - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
If youre looking for an opportunity to be appreciated and involved in your career your search is complete. We have a great history of providing excellent career opportunities. Winrock Automotive Group is a family-owned business dedicated to our employees success and growth.
The Parts Counter/Advisor is responsible for providing outstanding customer service by communicating effectively with all customers and working directly with the sales/service personnel. Ensuring accurate information when providing estimates status updates and information as requested.
Responsibilities
- Greet and assist all customers including all service and sales personnel with a friendly upbeat professional attitude providing outstanding service. Assure assistance for any retail purchase (via telephone email in-person etc.)
- Locate all parts within the department and maintain knowledge of use and installation techniques.
- Ensure customer satisfaction through efficient and timely processing of part orders within the guidelines of the companys policies and procedures and by checking parts availability. Provide high-level service to both internal and external customers.
- Verify prices and enter orders into the Reynolds and Reynolds system.
- Analyze customer requests for parts; provide part information and prices.
- Responsible for following up on back orders by following proper follow-up procedures.
- Set up orders for daily shipment delivery and pick up as needed.
- Keep records of all repair orders invoices insurance estimates special order parts etc.
- Establish a professional relationship with distributors dealers service centers consumers all department employees and customers to notify them of parts availability and shipment dates. Provide updated information on pending orders.
- Collects payment from retail customers or obtains credit authorization as necessary.
- Read and understand the parts catalog when looking up and speaking to specific parts.
- Pull/fill orders from stock and maintain weekly bin checks to ensure the accuracy of stock.
- Notify the parts manager of out-of-stock or shop materials needing immediate attention.
- Locate out-of-stock parts from outside sources and submit an emergency order if necessary.
- Make sure all internal requests for parts are billed on service repair orders.
- Conduct business in an ethical and professional manner.
- Performs other job-related duties and responsibilities that may be assigned occasionally.
Additional Responsibilities:
- Maintain a professional appearance in accordance with the employee handbook.
- Maintain a safe clean and professional work environment.
- Expected to arrive at work on time and work the required shift.
- Interact effectively with co-workers.
- Attend weekly meetings as assigned.
- Receive feedback from the supervisor on job-related tasks in a positive manner.
Qualifications:
- High School Diploma or equivalent and prior auto parts sales experience (preferred)
- Eager to improve in a dynamic work environment.
- Strong interpersonal and time management skills
- Ability to read/interpret safety and maintenance documents.
- Ability to calculate figures/amounts including discounts interest commissions proportions % area circumference and volume.
- Valid drivers license and clean driving record
What we offer:
- Medical Dental and Life Insurance
- Vision Insurance
- Short-term and long-term disability
- 401K
- Paid time off
- Closed on Sundays
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Key Skills
- Business Development
- Sales Experience
- Marketing
- Inventory Control
- Customer Service
- Computer Skills
- Dealership Experience
- GM Vehicles
- Management Experience
- Service Writing
- Sales Management
- Automotive Service
About Company
If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent care...
