Account Manager, Small Business National Accounts

Application Deadline: March 6 2026

Join the EDC Team!

At EDC we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets reduce risks all towards the goal of making Canada and the world better through trade.

Position: Account Manager Small Business National Accounts

Employment Type: Permanent

Compensation Details:

Business Development 16: Salaries typically range from $74297 to $99063 annually based on qualifications and experiences plus a performance-based incentive.

Location:

• Export Development Canada operates in a hybrid work environment currently requiring employees to work in the office2days per week.(subject to change)

• This role can be performed from EDCs headquarters in Ottawa or from one of our Community Hubs in Toronto Mississauga Montreal Brossard Laval Calgary Vancouver or Halifax.

• Relocation assistance is available for candidates who meet the eligibility criteria.

About EDC:

At Export Development Canada (EDC) we empower Canadian businesses to succeed globally. As a financial Crown corporation we offer innovative financial solutions and expert insights to help businesses explore new markets mitigate risks and achieve growth.

Why Join EDC

• Collaborate with a diverse experienced team Work alongside talented professionals who bring a wealth of knowledge and expertise to drive success.

• Thrive in a supportive teamwork-driven environment Flourish in a workplace where collaboration and mutual support are paramount.

• Impact global communities through sustainable growth in emerging markets Make a meaningful difference by fostering sustainable development in key regions around the world.

• Recognized as one of Canadas Top 100 Employers Best Diversity Employers and a Top 100 Family-Friendly Employers Join a company that is celebrated for its commitment to excellence diversity and work-life balance.

• Enjoy a comprehensive Total Rewards package:

  • Flexible benefits Our program lets you choose coverage that suits your unique needs including Medical Dental Life and more. Plus we offer additional Flex credits to tailor your plan even further.

  • Defined Contribution Pension Plan Secure your future with our generous matching program that helps you save for retirement.

  • Competitive vacation program Enjoy a work-life balance with our competitive vacation program starting with 4 weeks of vacation and 2 floater days each year for permanent employees.

  • Comprehensive wellness programs Stay healthy and happy with access to wellness initiatives mental health support and fitness programs.

  • Professional Development Advance your career with our support for growth and development through conferences language training and educational opportunities.

Team & Job Overview

The Small Business National Accounts (SBNA) team part of EDCs Inbound Sales and Service group empowers Canadian micro and small businesses nationwide. Through a collaborative skills-based approach our Account Managers Customer Care and Exporter Engagement teams deliver exceptional client experiences through personalized navigational guidance and tailored export solutions.

SBNA manages relationships with small business exporters and their financial institution partners facilitating access to EDCs financial and knowledge solutions. Operating as a virtual business development team we collaborate across EDC and with Canadian financial institutions to drive client retention satisfaction and new business growth. With a focus on operational excellence inclusive trade and scalable support SBNA continually refines its approach to meet the evolving needs of Canadian exporters and of EDCs customer strategy.

The SBNA team is looking for 3 self-motivated organized service-oriented Account Managers for our Portfolio & Pooled Account Management teams. The successful candidates will be responsible for managing maintaining and growing large portfolios of Canadian customers and prospects in the small business segment while closely collaborating with key financial institution partners. The successful candidates will achieve this by qualifying prospects as potential EDC clients maximizing retention of current customers through cross-selling and customer engagement strategies and closely collaborating with other business development and underwriting teams to provide predictable product solutions and service delivery to our addition you will raise awareness of EDCs working capital solutions through regular contacts with financial institutions and other financial intermediaries in the market.

What you will be doing:

• Portfolio Account Managers manage a portfolio of approximately 150 200 small business clients. They respond to client inquiries while identifying cross-selling opportunities across EDCs suite of risk management and working capital solutions to support clients export growth.

• Pooled Account Managers jointly manage a portfolio of approximately 900 clients. They focus on maximizing retention and customer satisfaction by executing strategies targeting existing small business credit insurance clients.

• Qualifies inbound inquiries from small business prospects and financial partners to identify new potential business development opportunities assess working capital challenges and risk management needs and position value-added solutions.

• Acts as a trusted resource and problem solver for prospects and clients managing internal and external interactions professionally and working toward positive outcomes for clients and partners.

• Builds monitors and advances an individual sales pipeline to achieve personal KPIs and contribute to team targets.

• Plans and manages time effectively while balancing competing demands across a large portfolio of customers.

• Collaborates closely with external partners and internal risk teams to navigate customer transactions through EDCs underwriting processes.

• Contributes to team success by executing projects initiatives and tasks beyond portfolio management responsibilities.

• Identifies and shares trends market intelligence and examples of EDCs customer impact through ongoing interactions with clients partners and prospects.

• Demonstrates a positive team-oriented mindset aligned the teams mandate to help Canadian small businesses grow and succeed internationally.

What we are looking for:

• Bilingualism strong proficiency to communicate in both French & English.

• Undergraduate Degree in Business Administration Finance Commerce or other relevant disciplines;

• Minimum of 2 years of experience in business development commercial lending international business financial services risk analysis / underwriting;

• Knowledge of best practices in strategic sales and/or account management.

What will make you stand out:

• Business development experience in commercial banking;

• Knowledge of bank credit and lending practices;

• Knowledge of international business practices and international trade;

• Good knowledge of EDCs financial solutions;

• MBA or CITP (Certified International Trade Professional) designation.

Eligibility:

EDC is committed to Fair Employment Practices and preference will be given to a candidate who is able to work legally in Canada at the time of application (Canadian Citizens or Permanent Residents). Candidates must meet the requisite government security screening position is open to those who meet all of the essential requirements stated above and whose applications are received by the closing date.

This position is open to individuals who meet all the essential criteria outlined above and submit their applications by the closing date.

EDCs Commitment to Employment Equity

Export Development Canada (EDC) is dedicated to fostering employment equity and building a diverse workforce. We are committed to creating a safe and inclusive environment that respects people from all cultures backgrounds and abilities. At EDC we nurture a culture of inclusion and belonging where everyone has equal opportunity to grow develop succeed and be their truest selves.

We actively encourage applications from women Indigenous peoples visible minorities persons with disabilities and members of the 2SLGBTQI community.

Your application must clearly demonstrate how you meet all the requirements. We thank all applicants interest in a career at EDC; however only those selected for an interview will be contacted. Please note that qualified candidates may be considered for similar roles at this level within EDC.

EDC recognizes that disclosing the need for accommodations can be a personal matter. Please know that as an organization we are committed to maintaining confidentiality and ensuring that any accommodations provided are tailored to support your needs. Our aim is to ensure you have a comfortable and positive experience throughout the recruitment process so please do not hesitate to contact us directly for any accommodation requests at . We are here to support you every step of the way.