Front Desk Agent | Residence Inn, Denver Park
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Job Location:
Englewood, CO - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
This position is responsible for anticipating guest needs providing solutions to ensure guest satisfaction and exceed their expectations. Adheres to the companys standards of quality and professionalism.
- Responsible for providing the highest level of service
- Process check-ins and check-outs verify billing create reservations and process special requests
- Assists guests by knowing hotel property local attractions and hours of operation of hotel outlets and services
- Works as a team player in meeting guests needs and actively contributes to the efforts of other departments when necessary
- Understands and follows the company guest service recovery program
- Follows proper selling techniques and ensures strategies are utilized to maximize room revenues
- Monitors room availability follows restrictions and all booking policies and procedures
- Drives sales and maximizes revenue by up-selling rooms and amenities
- Follows company procedures when handling cash and processing financial transactions
- Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste
- Produces required volume of work by planning organizing and prioritizing work duties
- Adheres to company general work rules department procedures and company policies
- Attends all required department and hotel meetings
- Maintains a clean and safe work area in compliance with company brand local state and federal regulations
- Follows all company procedures for guest/associate incidents
- Knowledgeable of hotel emergency procedures
Rate: $18.00 USD - $20.00 USD per hour
CSM Corporation offers a comprehensive benefits package to all regular full-time employees designed to support the health well-being and financial security of our employees. Our benefits include medical dental and vision insurance plans company-paid life insurance and short term disability coverage company-paid long term disability coverage for eligible employees 401(k) plan with company match tuition reimbursement voluntary benefits (critical illness hospital indemnity accident insurance pet insurance identity theft) time-off scholarship program generous hotel discounts and more! For benefits offered to regular part-time or on-call employees please email.
Schedule Options:
- Thursday - Sunday (3:00 - 11:00 PM)
- Saturday - Sunday (7:00 AM - 3:00 PM)
Education: High school diploma or GED required
Experience/Knowledge/Skills/Abilities:
- 1 years prior guest service experience required preferably in a hospitality setting
- Excellent verbal communication skills needed
- Attention to detail customer focused and the ability to perform job duties in a fast-paced environment
- Maintains predictable and reliable attendance
- Ability to lift push and pull up to 25 pounds on an occasional basis
CSM Corporation is an equal opportunity employer who provides employment opportunities to qualified persons without regard to race color religion gender gender identity sexual orientation national origin age disability marital status veteran status or any other area prohibited by applicable laws and regulations.
Required Experience:
Unclear Seniority
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
About Company
CSM Corporation develops, owns, and manages a wide range of properties including hotels, commercial real estate, and apartment communities. We’re committed to delivering exceptional business results for our clients, while making a positive difference for our employees — and the com ... View more
