Remote Live Verification Agent Part Time

Location:

Part-Time Live Verify Phone Agentswork with customers who opt to rent with U-Haul using our Truck Share 24/7 program. Customers process their rental and dispatch through the U-Haul app on their smart phone. PT Live Verify Phone Agentsreview the customers information and are responsible for ensuring that everything meets the required standards to rent before approving the rental dispatch. This position requires receiving inbound calls and making outbound calls and interacting with the customer via chat to explain and/or obtain the required information to rent. At the same time you will be helping multiple customers digitally or via chat.

Interested in moving forward Please apply on the computer you plan to work from rather than your cell phone. Otherwise you risk your application being denied.

MUST be included in your application in order to be considered:

• Screenshot of your results for the Computer Specs test- Must pass in order to be considered

• Screenshots of your scores for the in your Facial Recognition Assessment- Must pass 80% in order to be considered

• Complete your Computer Literacy and Typing Assessment: is IMPERATIVE that you carefully read and follow the details and instructions listed regarding the tech requirements.

Rate of pay:$16.00/hr

(Note: Hourly base pay rate may be higher depending on state or local minimum wage laws.)

How schedules work:

• Shifts are in high demand- first come first serve basis

• You must be available to work holidays

• 25 hours of availability per week

• Saturday and Sunday are required/ 6 hours on Saturday and 6 hours on Sunday

March shift needs: Start date- 3/3 3/10 3/17

• Must work Saturday and Sunday

• Options for days off: Scattered days off- Wednesday Thursday Friday

• High Priority Shift 1- 1pm-10pm AZ

• High PriorityShift 2- 10am- 4pm AZ

• Low PriorityShift 3- 5am-11am AZ

• Low PriorityShift 4- 7am-2pm AZ

Part-Time Benefits include:

• Medical Reimbursement Indemnity Plan Rx Savings Plus Discount Plan Dental Plan Vision Plan Retirement Savings 401(k) Plan.

Essential Functions:

• Claim sessions for customers doing business with us via Truck Share 24/7.

• Review each session for accuracy while answering any questions the customer may have.

• Determine the proper course of action utilizing instructional materials reviewed.

• Make outbound calls for verification of alternate contacts.

• Communicate with the customer via phone or chat in an efficient and courteous manner.

• Ensure compliance with the U-Haul policies in order to retain customer loyalty and prevent the re-occurrence of objections.

• Review telephone mail and internet procedures for each communication received and respond a reply to each assigned customer with a specific time frame.

• Listen to customer concerns documenting them and resolving when able.

Requirements:

• Good listening verbal and written communication skills in English.

• Inbound call/phone experience (high volume highly preferred).

• Excellent customer service skills with 1 year of phone customer service experience.

• Technically savvy preferred.

• Logic reasoning time management and facial recognition skills.

• Proficiency attention to detail and interpersonal skills.

• Ability to multitask and assist multiple customers at one time (online sessions).

• Once trained for phones agents will be required to simultaneously assist customers online and on inbound phone calls.

• Reasonable and predictable attendance.

Training / Education: Class start dates-Tuesday 3/3 3/10 3/17

One week of training is instructor led with accelerated classroom education and hands-on education in small groups. After initial education you will be working independently with additional continued education courses counseling and coaching from the leadership team.

• Class Schedules:

  • Tues Wed Fri - 9am-1pm AZ Time

  • Tues Wed Fri- 4pm-8pm AZ Time

The following is required to work from home:

• You must have a quiet private work area.

• Required to be present during Education training classes or meetings with your camera on and microphone unmuted.

• Dependent and child-care arrangements must be made as if you were working at a U-Haul site.

• All work duties including education must be performed at your home address.

• If you want to switch or substitute computers at any time manager approval is required in advance.

Technical Requirements:

• Operating System: Windows 11

• RAM: 16GB minimum (32GB recommended)

• Processor: CPU benchmark score of 6000 minimum (10000 recommended)

• Storage: SSD with at least 5GB free space

Additional Hardware

• Webcam (external or built-in)

• USB headset (wired)

Internet Speeds

• Ping: under 100

• Download: 50MB minimum (100MB recommended)

• Upload: 5MB minimum (10MB recommended)

Applications are not currently accepted from Residents of:WA CA CO MD NM WA or the District of Columbia or outside of the US.

To ensure a fair and consistent evaluation process candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses prompts or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences communication style and problem-solving approach.

U-Haul Holding Company and its family of companies including U-Haul International Inc. (U-Haul) continually strives to create a culture of health and wellness. Consistent with applicable state law U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Pennsylvania Texas Utah Vermont Virginia and Washington. U-Haul has observed this hiring practice since February 1 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race color religion sex national origin physical or mental disability veteran status or any other basis protected by applicable federal provincial state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.