Customer Care Trainer

IRhythm

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profile Job Location:

San Francisco, CA - USA

profile Monthly Salary: $ 58000 - 72000
Posted on: 15 hours ago
Vacancies: 1 Vacancy

Job Summary

Career-defining. Life-changing.

At iRhythm youll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone everywhere can access the best possible cardiac health solutions. Every day we collaborate create and constantly reimagine whats possible. We think big and move fast driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health our company and your career

About This Role:

About This Role:

  • The Customer Care Trainerplaysa key role in preparing our global Customer Care teams to support patients and accounts with empathy and excellence.

  • The trainer will support a global Customer Care organizationoperatingacross five countries collaborating with internal teams in the US UK and Philippines and BPO partners in the Philippines Jamaica and Malaysia.


Essential Duties and Responsibilities:

  • Run the full new-hire program end-to-end (Phase 1: Patient Phase 2: Account)

  • Coordinate andfacilitatemultiple trainings; use approved AI tools

  • Create andmaintaintraining content (KB articles decks simulations AI aids)

  • Deliver high-quality facilitation (remote occasional in-person)

  • Document training in Workday Learning

  • Collaborate cross-functionally with Training QA/Quality Supervisors BPO leaders

  • Uphold standards & compliance


Experience and Minimum Qualifications:

  • Bachelors degree or equivalent experience

  • Minimum 3 years training experience

  • Strong facilitation & presentation skills

  • Required tools: Microsoft 365 Teams Zoom Workday Learning approved AI tools

  • Based in U.S.


Knowledge Skills and Abilities:

  • Endtoend training facilitation & program management

  • Content creation & maintenance skills

  • Strong virtual & inperson facilitation skills

  • Crossfunctional collaboration & communication

  • Calm professional and consistent performance under pressure


Work Environment / Other Requirements:


Primarily remote with limited in-person events in Deerfield IL or San Francisco CA.


Whats In It for You:

This role gives you the chance to shape the customer experience by building a learning culture that directly empowers teams across multiple countries and cultures. Youll use your creativity to design engaging training experiences while collaborating with diverse global partners. Its a dynamic highimpact opportunity where your work directly elevates the skills confidence and empathy of customer care team members worldwide.

Location:

Remote - US

Actual compensation may vary depending on job-related factors including knowledge skills experience and work location.

Estimated Pay Range

$58000.00 - $72000.00

As a part of our core values we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds experiences skills and perspectives. iRhythm Technologies Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.

iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures including those who may have any difficulty using our online system. If you need such an accommodation you may contact us at

About iRhythm Technologies
iRhythm is a leading digital healthcare company that creates trusted solutions that detect predict and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care iRhythms vision is to deliver better data better insights and better health for all.

Make iRhythm your path forward. Zio the heart monitor that changed the game.

There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page and all communications regarding the application interview and hiring process will come from a @ email address. Please check any communications to be sure they come directly from @ email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate please contact Written offers of employment will be extended in a formal offer letter from an @ email address ONLY.

For more information see and Experience:

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Career-defining. Life-changing.At iRhythm youll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone everywhere can access the best possible cardiac health solutions. Every day we collaborate create ...
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