Fire Alarm SchedulerDeficiency Coordinator
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Job Location:
Fort Wayne, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
About Us
We are one of the largest mechanical electrical and plumbing contractors in Indiana and among the preeminent specialty contractors in the nation. We specialize in a full range of new and retrofit construction for industrial food processing commercial institutional healthcare pharmaceutical and bio-fuel projects.
Job Summary
Shambaugh & Son LP is looking for a Fire Alarm Scheduler/Deficiency this position you will be responsible for performing a wide variety of customer service/dispatching and administrative. Prioritize assign and close customer requests for technical support and inspections. Coordinate with customers sales persons and trades to ensure all inspections are scheduled in a timely manner.
#shambaugh #LI-TS #LI-onsite
Essential Duties & Responsibilities
- Responsible for scheduling and billing inspection agreements.
- Responsible for the scheduling billing and dispatch of fire protection inspectors & alarm technicians.
- Scheduling lifts and rental equipment needed for jobs.
- Utilize accounting system to pull work order numbers agreements and run Job Costs.
- Utilize Building Reports Inspection Software to schedule and deliver reports to customers electronically.
- Receive customer requests for service in a professional manner.
- Customer relations management.
- Reassign work as needed to manage customers expectations making judgements based on current workloads and priorities.
- Follow the company endorsed business process and best practices for dispatch and make recommendations on dispatch system/process improvements.
- Maintain document retention strategy for retaining hard and electronic copies of service acknowledgements work orders and inspection reports.
- Maintain confidentiality of customer and employer information at all times.
- Other assigned duties.
Qualifications
- This position requires a proficiency in computer usage above basic Microsoft Office & Windows Skills. Must be tech savvy.
- Experience with AS400 / TrueLine accounting system a plus.
- Must be able to retain training in an organized fashion to be successful.
- Good understanding of Excel Spreadsheets and creating of tables.
- Dispatching or scheduling experience with technicians project managers etc.
- Proven experience in multi-tasking and doing several difficult tasks at once incoming calls scheduling internal personnel emails tracking down information etc.
- Must be organized self-motivated and possess a strong work ethic with great communication skills.
- Professionalism in emails and over the phone.
- Motivated to achieve a high standard of productivity.
- Believe that customer service is the first priority.
- Regular and reliable attendance including the ability to work extended hours and weekends as required
Equal Opportunity Employer
Affirmative Action Policy
Please review our Affirmative Action Policy.
Notice to Prospective Employees
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCORs normal application process it is probably fraudulent.
Required Experience:
IC
Key Skills
About Company
EMCOR Group, Inc NYSE EME is a global leader in mechanical and electrical construction services, facilities services, energy infrastructure, sustainability and green building services for businesses, organizations, hospitals, education facilities and government
