Operations Support Analyst

Dorking - UK

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Posting End Date: February 24

Who are we

Were a specialist employee benefits provider striving to create healthy happy workplaces. As part of the international Unum Group were on a collective mission to help the working world thrive.

The role

What will you be doing

Role: Operations Support Analyst
Location: Dorking (with hybrid working) Some occasional travel to other offices for support activities or divisional meetings as required.

Unum UK is seeking an Operations Support Analyst to join our team. Were looking for someone at a junior level whos early in their career ideally with around 12 months experience in a Service Desk environment.

Working as part of the Modern Workplace team you will help deliver reliable secure and user-friendly digital services by providing technical assistance performing routine maintenance tasks and supporting internal users with day-to-day technology needs. You will play a key role in supporting the operation of the organisations modern workplace end-user technology.

If you are a curious collaborative team player whos eager to learn and grow this is an excellent opportunity.

What will you bring

What youll do

Provide technical support both in person on a Tech Bar and remotely handling incidents and service requests for hardware software and collaboration tools.
Assist with the setup installation and configuration of laptops mobile devices peripherals
Support Microsoft 365 applications such as Outlook and Teams guiding users through common issues
Support meeting room technologies including Microsoft Teams Rooms basic AV troubleshooting and presentation equipment (with guidance)
Assist with Microsoft Teams Live Events to enable smoot business communications
Support onboarding new starters/offboarding and troubleshooting issues

About you

Ability to adapt to multiple priorities while maintaining a positive professional attitude.
Strong communication skills and a customerfocused mindset.
Experience using an ITSM tool (e.g. ServiceNow) is desirable; willingness to learn is essential.
Demonstrated hands-on experience with operating systems (Windows Mac and others).

Our Benefits:

Generous Bonus
DC pension scheme
Life medical and income Insurance
Access to remote GP nutrition coaching personal training unlimited mental health support and medical 2nd opinion
27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
Salary sacrifice electric car scheme

#LI-AM1

#LI-Hybrid

Why join us

At Unum weve created a workplace where people feel supported to progress and grow and can see their ambitions coming to life.

Weve built a supportive inclusive environment where you can be yourself whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth your possibilities are endless.

If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process please send a request to .

Company:

Unum UK

Required Experience:

Job Posting End Date: February 24Who are weWere a specialist employee benefits provider striving to create healthy happy workplaces. As part of the international Unum Group were on a collective mission to help the working world thrive.The roleWhat will you be doingRole: Operations Support AnalystLoc...