Part time REMOTE Customer Service Representative

Arlington, TX - USA

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Department:

Customer Service

Job Summary

Description

FLEX HOURS POSITION AVAILABLE / WORK FROM HOME

Dex Imagingis a leading provider of document handling equipment and services with multiple offices and locations throughout the United States.We are looking forpart-timeremoteService Support Representativeto handle Tier 1 customer calls.

Up to 29 hours per week.We provideall tools neededto Work from Home for this role!Starting pay$20 per hour!

MUST HAVE RELIABLE INTERNET CONNECTION

What youll do:

Answer customer questions and requests for supplies service and troubleshoots 1st level technical issues via inbound calls and/or voice mails emails alerts.
Tier 1 is responsible for positively building and maintaining excellent customer service and identifying when technical support can be supported via phone.
ProvideClear and concise communications and follow up with customer on company schedule requested lead and delivery times.
Work with Tier 2 team to seamlessly pass escalated customer technical issues quickly and efficiently
Track route and escalate unresolved issues to Management
Remain current on constant process updates and technology used within the company
Perform duties with awareness and in accordance with the organizations policies and applicable laws
Performs other duties as directed by management

Your Qualifications:

High SchoolDiploma
MUST HAVE RELIABLE INTERNET
Experience in a call center environment a plus.
Knowledge of Word Processing software; Spreadsheet software; Order processing systems and Contact Management systems
Ability to empathize with customer is critical
Ability to multi-task (i.e. talking and typing simultaneously) in a fast paced environment
Possess organizational and time management skills
Proficient in Microsoft Office (Word Excel Outlook) and basic internet skills
Demonstrate professional communication skillswith a high degree of initiative mature judgment and discretion
Ability to navigate through multiple systems

**This part time position is not eligible for medical benefits. The position does receive holiday pay based on the hours worked per day.

Required Experience:

Unclear Seniority

DescriptionFLEX HOURS POSITION AVAILABLE / WORK FROM HOMEDex Imagingis a leading provider of document handling equipment and services with multiple offices and locations throughout the United States.We are looking forpart-timeremoteService Support Representativeto handle Tier 1 customer calls.Up to ...

Description

FLEX HOURS POSITION AVAILABLE / WORK FROM HOME

Up to 29 hours per week.We provideall tools neededto Work from Home for this role!Starting pay$20 per hour!

MUST HAVE RELIABLE INTERNET CONNECTION

What youll do:

Answer customer questions and requests for supplies service and troubleshoots 1st level technical issues via inbound calls and/or voice mails emails alerts.
Tier 1 is responsible for positively building and maintaining excellent customer service and identifying when technical support can be supported via phone.
ProvideClear and concise communications and follow up with customer on company schedule requested lead and delivery times.
Work with Tier 2 team to seamlessly pass escalated customer technical issues quickly and efficiently
Track route and escalate unresolved issues to Management
Remain current on constant process updates and technology used within the company
Perform duties with awareness and in accordance with the organizations policies and applicable laws
Performs other duties as directed by management

Your Qualifications:

High SchoolDiploma
MUST HAVE RELIABLE INTERNET
Experience in a call center environment a plus.
Knowledge of Word Processing software; Spreadsheet software; Order processing systems and Contact Management systems
Ability to empathize with customer is critical
Ability to multi-task (i.e. talking and typing simultaneously) in a fast paced environment
Possess organizational and time management skills
Proficient in Microsoft Office (Word Excel Outlook) and basic internet skills
Demonstrate professional communication skillswith a high degree of initiative mature judgment and discretion
Ability to navigate through multiple systems