Program Manager Warsaw

Warsaw - Poland

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

Job description

The Program Manager will be responsible for the operational success of TransPerfect ensuring seamless team collaboration and development program delivery strategic customer service and quality control and evaluation.

A successful Program Manager will have solid program management skills excellent problem solving skills and the ability to build strong relationships with client and internal teams in face to face and virtual environments.

Description

Own the service delivery for the program across geographically dispersed client and TransPerfect teams

Enhance organizational excellence by establishing operational benchmarks timelines and resources needed to achieve strategic goals proactively recommending and driving improvements as necessary; set standards for accountability and measurements of success

Engage with the client and internal teams to design and implement new initiatives to further develop process improvement quality procedures and efficient workflow models

Be the pivotal point of contact for the client with responsibility for communication setting achievable service and delivery expectations and ensuring these are fulfilled and satisfaction levels consistently maintained

Ensure the client has knowledge of the defined process and best industry practices to develop trust in program services and solutions delivery

Collaborate with internal teams to establish strengthen and expand client relationships and support development of new business opportunities and overall profitable revenue growth

Identify gaps and trends to support the Client Service team to maximize revenue potential through expansion and /or diversification of services and solutions

Partner with Production team to dissect and shape new offerings and support client-facing teams to build value proposition around these proposed offerings

Build and strengthen the relationships between the diverse teams working on the account

Drive strategic planning and strategy implementation to aid and report on improved customer satisfaction consistent quality delivery process efficiency and increased profitability

Complete any other tasks as assigned by a manager/supervisor

Required Skills

Excellent written and verbal communication skills in native language as well as in English

Independent self-motivated results-oriented and dynamic

Exceptional problem solving/critical thinking skills

Ability to work effectively under pressure to meet tight deadlines and challenging goals

Proficient in using technology as a management reporting tool and experience working with information technology staff to develop and implement program evaluation systems

Energized in matrix organizations where excellence is achieved through relationships rather than formal reporting structures

Thorough understanding of project management

Advanced use of Microsoft Office applications

Attention to detail

Job requirements

Minimum 5 years of experience in program/account management

Minimum Bachelors degree or equivalent

Experience working with a high-performance collaborative constructive peer group

Leadership experience in managing teams

Desired Skills and Experience

Prior translation industry experience

Six Sigma certification or experience

PMP or Prince 2 certification or experience

Hybrid

Warsaw Warmińsko-Mazurskie Poland

Production

Full-time Permanent

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Job descriptionThe Program Manager will be responsible for the operational success of TransPerfect ensuring seamless team collaboration and development program delivery strategic customer service and quality control and evaluation.A successful Program Manager will have solid program management skill...