Patient Access Associate Doral

Doral, FL - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Current Employees:

If you are a current Staff Faculty or Temporary employee at the University of Miami please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position please review this tip sheet.

The University of Miami Health System at Doral has an exciting opportunity for a full-time Patient Access Associate.

The University of Miami Health System has opened the second phase to our state-of-the-art facility in Downtown Doral that serves as a western hub for our distinguished regional network of ambulatory services. This 160000 square foot expansion will continue to bring world-class academic medicine cutting-edge technology and innovative treatment options to the rapidly growing Doral community. UHealth at Doral will have services through the Sylvester Comprehensive Cancer Center Bascom Palmer Eye Institute and the Desai Sethi Urology Institute as well as specialties such as cardiology endocrinology otolaryngology gastroenterology dermatology and more. The expansion will provide residents with innovative specialized medical services in the heart of their community. UHealth at Doral has 8 operating rooms 3 endoscopy procedure rooms 33 cancer treatment bays over 60 multidisciplinary exam rooms and supporting ancillary services like imaging lab and respiratory therapy.

The Patient Access department has an exciting opportunity for a full time Patient Access Representative Associate to work at Doral. The Patient Services Associate projects a professional and welcoming demeanor and welcomes visitors (i.e. vendors customers patients staff students etc.) to the department by promptly greeting them in person or on the telephone and answering or referring their inquiries appropriately.

Serves as the first point of contact for patients and customers entering facility/department.
Projects a welcoming professional demeanor and promptly greets and provides assistance by responding to routine questions and wayfinding information.
Interacts and works effectively with patients of all ages and the healthcare team to ensure a favorable first impression and positive patient/customer experience.
Obtains patient identification and compares against information in EMR to properly identify patient before marking as present.
Assists patients in navigating self-serve kiosks.
Queues patients for check-in/out.
Identifies patients arriving late and communicates with clinical team.
Confirms patient identity and places wristband on patients.
Identifies patients at risk of falls and places appropriate wristband.
Provides updates to patients waiting in reception area.
Interfaces effectively with all members of the healthcare team and keeps patients informed of any delays.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

MINIMUM REQUIREMENTS:

High School Diploma required.
Customer Service Experience preferred

Knowledge Skills and Abilities:

Tier 1 essential worker that provides critical functions that cannot be paused in traditional and non-traditional healthcare settings.
Subject to potential contact/exposure to patients who can transmit contagious diseases.
Able to be available 30 minutes prior to opening and after clinic ends which fluctuates depending on clinic and provider in addition to weekends evenings holidays and during disastrous events (e.g. hurricanes pandemics etc.)
Able to float and provide coverage without advance notice based on daily organizational needs including working in offsite locations tents or having to come onsite if working remotely.
Onsite presence is required to fulfill role regarded as vital in the delivery of healthcare services regardless of environmental conditions.
Adherence to punctuality and attendance standards remaining flexible to meet departmental needs and ensure appropriate clinic flow.
Ability to navigate multiple systems and independently service patients promptly in a fast paced constantly changing environment.
Knowledge of health care regulatory guidelines and compliance including but not limited to: OSHA HIPAA JC AHCA EMTALA and CMS.
Ability to recognize analyze solve and de-escalate issues that may arise during workday by applying sound judgement and critical thinking.
Strong telephone contact handling skills and active listening.
Ability to adapt/respond to different types of situations and personalities.
Excellent communication and presentation skills.
Ability to prioritize and manage time effectively.

Any appropriate combination of relevant education experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical dental tuition remission and more.

UHealth-University of Miami Health System South Floridas only university-based health system provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center we are proud to serve South Florida Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching research and patient care. Were the challenge youve been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:

Full time

Employee Type:

Staff

Required Experience:

Current Employees:If you are a current Staff Faculty or Temporary employee at the University of Miami please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position please review this tip sheet.The University of Miami Health Syst...