Business Operations Manager (Remote)

• Innovate with Purpose: Build impactful solutions for customers worldwide.
• Join Excellence: Work in a diverse collaborative and innovative team.
• Shape the Future: Lead in redefining revenue optimization.
• Grow Together: Unlock your potential in a supportive environment.

Business Operations Manager to strengthen how the company runs and grows the business by improving cross-functional execution operational visibility and business preparation for leadership and other forums. This role focuses on process improvement OKR execution support operational insights and project delivery partnering with teams across the organization to turn priorities into outcomes.

This is a hands-on role for someone who brings structure to complexity elevates execution quality and helps leadership teams stay focused on what matters most.

What You Will Do

• Leadership Cadences Business & Board Preparation
• Own end-to-end preparation for Town Halls and other leadership forums that support running and growing the business including content development sequencing and readiness.
• Prepare executive- and board-level materials ensuring data accuracy narrative clarity and visuals that clearly communicate performance priorities and decisions.
• Partner with leaders to prepare speakers refine messages and ensure alignment across presenters.
• Track decisions actions and commitments from leadership forums; maintain visibility into follow-ups risks and dependencies.
• Ensure underlying data metrics and visuals are consistent across decks dashboards and leadership discussions.

OKRs & Operating Rhythm Support

• Support company and functional OKR execution by tracking cascading objectives and key results across teams.
• Maintain accuracy and hygiene in the OKR system (e.g. Lattice) ensuring updates are timely consistent and aligned.
• Provide visibility into progress risks and misalignment to support leadership discussions and course correction.
• Partner with teams as needed to improve clarity measurability and follow-through on OKRs.
• Process Improvement & Operational Design
• Identify and prioritize cross-functional process friction (handoffs decision points rework unclear ownership) that slows execution or creates unnecessary manual work.
• Lead lightweight process mapping (current state future state) and partner with teams to implement improvements and measure impact.
• Groom high-value workflow opportunities into clear AI Ops use cases (problem statement steps inputs/outputs exceptions success criteria) for handoff to the AI Ops team.

Project & Program Support

• Provide project management support for select high-priority initiatives.
• Help define scope milestones success metrics and risks.
• Maintain progress visibility and proactively surface issues dependencies and tradeoffs.
• Operational Dashboards & Insights
• Support the development and maintenance of executive-level dashboards used in leadership and board forums.
• Partner with RevOps Finance and functional teams to ensure metrics are accurate clearly defined and decision-relevant.
• Surface insights trends and risks to inform leadership decision-making.
• Value Agenda & Cross-Functional Support
• Partner with teams contributing to the Value Agenda to support coordination tracking and reporting where needed.
• Help ensure initiatives have clear objectives owners and progress visibility.
• Provide structured updates to leadership stakeholders.

What You Will Bring

• 710 years of experience in business operations program management process improvement or strategy & operations roles.
• Proven ability to prepare executive- and board-level materials that drive clarity and decisions.
• Experience supporting OKR execution and operating rhythms; familiarity with systems like Lattice strongly preferred.
• Demonstrated success improving and documenting cross-functional processes.
• Strong project management skills supporting complex multi-stakeholder initiatives.
• Data-oriented mindset with experience working with dashboards and operational metrics.
• Clear confident communicator with the ability to influence across teams.
• Comfortable operating in fast-moving ambiguous environments.
  
  

Success Outcomes

1 - 3 Months: Getting started

• Become fluent in Varicents operating model leadership forums and OKR structure.
• Successfully prepare and run Town Halls and leadership forums with clear follow-through.
• Ensure OKRs are accurately cascaded and tracked in Lattice.
• Identify priority process improvement and project support opportunities.

4 - 6 Months:

• Lead at least one end-to-end process improvement initiative.
• Provide project management support for one or more critical cross-functional initiatives.
• Contribute to operational dashboards and reporting used in leadership and board forums.
• Improve visibility into OKR progress and risks for leadership discussions.

7 Months & beyond:

• Drive measurable improvements in execution quality and process efficiency.
• Consistently deliver executive- and board-ready business preparation.
• Establish repeatable approaches for OKR tracking process improvement project support and operational visibility.

The expected base salary range for this role is $92160 - $115200* CAD and individuals may be eligible to participate in our variable compensation program.

*Final compensation may vary based on experience skills designations and market conditions.

This posting is for an existing vacancy.

This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement not replace human decision-making.