Specialist, Guest Service
Share
Job Location:
Stillwater, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
The Guest Services Specialist ensures the efficient flow of 24-hour communications by processing calls through Lakeview Hospital monitoring the duress alarms for Stillwater HealthPartners clinic on Curve Crest and Lakeview hospital while providing a professional and courteous service. This position continually monitors all safety equipment alarms and security cameras. The Guest Service Specialist acts as a liaison between the hospital and security guards via cell phone and two-way radio and will maintain the security process which includes visitors after hours screening and overhead announcements while working at the front desk their main responsibilities are to proactively meet greet and provide a warm welcome to every patient guest and team member who enters or leaves our facility. They work collaboratively with volunteers and the communication desk to provide way finding assistance as well as providing wheelchair escort for patients and visitors anywhere in the addition to their core duties they provide support to various team members as time allows.
Additional Function
Keep track of those waiting for rides and check on them to make sure everything is ok and they are comfortable.
Provide travel arrangements for guests visitors and staff as requested.
Report facility maintenance and safety concerns to facilities and/or environmental services.
Anticipate potential needs of patients and provide unexpected levels of care and service This position is located both at the hospital front desk and down in the communications booth as outlined above
Work Schedule: .2FTE 8 hrs. weekly;
Required Qualifications:
- High School Diploma or equivalent
- Ability to multi-task and handle multiple priorities within time constraints
- Strong written and verbal communication skills
- Ability to adhere to privacy and confidentiality laws policies and procedures
- Proficient in using MS Word and Excel
Preferred Qualifications:
Knowledge in specific hospital software programs such as Epic
Required Experience:
IC
Key Skills
- Advertising Management
- Cost Accounting
- Integration
- Legal Operations
- Entry Level Finance
About Company
At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work. We’re a nonprofit, integrated health care ... View more
