MICE Sales Manager

W Edinburgh is hiring a Sales Manager focusing on the MICE (Meeting Incentive Conference and Exhibitions) segment. With W Edinburgh winning the coveted Scottish Hotel of the Year 2025 award and entering the Forbes Travel Guide with a prestigious Recommended rating for 2026 now is the perfect time to join the team and take your career to the next level. We invite you to play an integral part in bringing to life this unique brand in Edinburgh.

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotels work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

ABOUT THE BRAND

Ignite Curiosity Expand Worlds. W Hotels are a place to experience life. Were here to open doors and open minds. With us theres always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever whenever.

ABOUT THE ROLE

Reporting to the Director of Sales the MICE Sales Manager at W Edinburgh is an integral member of the sales team responsible for overseeing group and catering related opportunities.

Joining the team means you will be instrumental to the success of the hotels operation. We are looking for someone who is organized detail-oriented and enjoys building long-lasting relationships with clients.

As MICE Sales Manager key aspects of your role will include:

• Work with the Director of Sales and team to ensure understanding of sales strategy and the effective implementation of this strategy for the segments you are responsible for.
• Provide positive leadership to ensure maximum revenue potential.
• Work collaboratively with off-property sales channels to ensure sales efforts are coordinated complementary and not duplicative.
• Build and strengthen relationships with existing and new customers to enable future bookings. Activities include sales calls site inspections entertainment FAM trips trade shows etc.
• Develop relationships within the community to strengthen and expand customer base for sales opportunities.
• Manage and develop relationships with key internal and external stakeholders.
• Provide accurate complete and effective turnover to Event Management.
• Execute and support the operational aspects of business booked (e.g. generating proposal writing contract customer correspondence).
• Analyse market information by using sales systems and implement strategy to achieve the propertys financial room and catering goals.
• Support the companys service and relationship strategy driving customer loyalty by delivering service excellence throughout each customer experience.
• Gain understanding of the locations primary target customer and service expectations; serves the customer by understanding their business business issues and concerns to offer better business solution
• Execute and support the companys customer service standards and propertys brand standards.
• Understand the overall market - competitors strengths and weaknesses economic trends supply and demand etc. and knows how to sell against them.
• Set a positive example for guest relations.
• Interact with guests to obtain feedback on product quality and service levels.
• Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Gains understanding of the propertys primary target customer and service expectations; serves the customer by understanding their business business issues and concerns to offer better business solution prior to during and after group/event.
• Empower your team to resolve guest issues independently and with confidence.
• Work in collaboration with all heads of departments to ensure a successful hotel operation.
• Be a W brand ambassador ensuring the brands voice is present in your interactions with guests and talent.

Our ideal MICE Sales Manager is someone who has:

• The ability to build and maintain positive relationships with key stakeholders.
• Strong organization and multi-tasking skills.
• Adaptability with the ability to maintain performance under pressure or whilst experiencing changes or challenges in the workplace.
• Sophisticated communication skills.
• A supportive team mindset working well with others to achieve team goals.
• Previous experience working in the luxury hotel sector.
• Previous experience working with domestic and international groups from different markets.
• A positive mindset.
• A genuine passion for their role.

In return for your hard work we give you:

• World class training and development including leadership development.
• Unlimited career opportunities (internationally and locally).
• Bonus plan.
• Enhanced holiday entitlement starting at 31 days (including bank holidays) and increasing with length of service.
• Company pension scheme.
• Private medical insurance.
• Wellness and mental health programmes.
• Discounted accommodation food and beverage in over 9000 hotels all over the world!
• Discounts for your friends and family.

ABOUT THE PROPERTY

W Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a façade featuring a winding steel ribbon reflecting the citys festival spirit this 12-storey structure is the centerpiece of Edinburghs St James Quarter incorporating retail leisure and entertainment facilities along with residential apartments.

This W hotel redefines the citys hospitality landscape. Accordingly it fuses the brands signature amenities with modern design and W Happenings highlighting whats new in design fashion music and culture.

The new W hotel accommodates guests across 244 stylish guestrooms including 45 suites. While staying here guests benefit from the brands signature Whatever / Whenever service philosophy.

A real highlight of this property is its rooftop bar and outdoor terrace pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities are the W Loungea restaurant collaboration with SUSHISAMBA a FIT workout facility and an AWAY spa with special functions hosted in 2450 sq ft of modern event space.

If this sounds like the perfect role for you then apply to join the Sales team as MICE Sales Manager today!