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Address:

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Job Description Summary:

Job Description:

Position Summary and Purpose
The Patient Access Registrar presents a pleasing helpful and courteous manner to patients physicians visitors co-workers and all other internal and external customers of the hospital. The registrar interviews patients in a professional manner and obtains all personal medical and financial information necessary for admissions and billing properly for services rendered. Obtains accurate insurance information and signatures when applicable and explains payment options available and refer to Patient Financial Counselor if necessary.

Essential Functions:
Receives and interviews patients in a courteous empathetic and professional manner
Obtains and enters complete and accurate patient demographic guarantor and insurance information
Assures completion of forms for signatures authorization and consents
Reviews patient insurance information and assigns appropriate insurance payor plan codes including policy group and authorization numbers to ensure proper billing
Assigns appropriate patient types and beds according to the type of registration (ER Inpatient Admits Observations Outpatient Surgery (ODSU) Lab Radiology T-accounts etc.). Works with physicians and nurses to ensure accurate patient placement. Corrects all changes to accounts prior to billing (inpatient to observation observation to inpatient inpatient to ODSU etc.)
Ensures that the ordering attending referring and primary care physicians are documented in the hospital computer system (SMS) correctly when registering patients
Maintains awareness of individual patient needs and wait times for registration. Monitors waiting and treatment areas for patients that have not been registered

Other Functions:
Complies with all department and hospital policies and procedures
Maintains an efficient and effective patient flow
Complies with local state and federal rules and regulations and the requirements of accrediting bodies
Performs other duties as assigned such as representing the group to management internally & externally as needed; responding to management inquiries and requests etc.
Attends and participates in department and hospital meetings in-services and quality improvement teams
Contributes to the accomplishment of department and hospital objectives
Projects a positive personal and professional image of the Patient Access Representative department and hospital at all times under all circumstances
Maintains a clean and orderly work area
Maintains compliance with all company policies procedures and standards of conduct
Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
Performs other duties as assigned

Additional Job Description:

Job Requirements
(Education Experience Licensure and Certification)
Education:
High School Diploma or GED/Equivalent (required)
Experience:
At least one year of registration experience (preferred)

Job Competency:
Knowledge Skills and Abilities critical to this role:
Must be dependable professional and a team player
Critical thinking skills
Solid oral and written communication skills
Ability to multi-task and be flexible with job demands
Energetic motivated individual that connects well with people
Language Ability:
Adequate conversational English is required in order that the individual be able to take direction from management understand how to complete job tasks communicate adequately with patients and co-workers as necessary understand and follow safety guidelines and organizational policies

Reasoning Ability:
Ability to work well with ambiguity and continuous changes
Able to assist others in developing problem solving/reasoning skills
Computer Skills:
Must have the ability to learn and use the electronic documentation system appropriately
Must have the capacity to learn other relevant systems and databases as needed
PC literacy must be able to type 30 wpm with a 95% accuracy (required)

Additional Responsibilities:
Demonstrates a commitment to service organization values and professionalism through appropriate conduct and demeanor at all times
Maintains confidentiality and protects sensitive data at all times
Adheres to organizational and department specific safety standards and guidelines
Works collaboratively and supports efforts of team members
Demonstrates exceptional customer service and interacts effectively with physicians patients residents visitors staff and the broader health care community

UofL Health Core Expectation:
At UofL Health we expect all our employees to live the values of honesty integrity and compassion and demonstrate these values in their interactions with others and as they deliver excellent patient care by:
Honoring and caring for the dignity of all persons in mind body and spirit
Ensuring the highest quality of care for those we serve
Working together as a team to achieve our goals
Improving continuously by listening and asking for and responding to feedback
Seeking new and better ways to meet the needs of those we serve
Using our resources wisely
Understanding how each of our roles contributes to the success of UofL Health