Bilingual Customer Retention Agent

Bilingual Customer Retention Agent (Virtual)The salary range for this role is$15.30-$15.80per hour*Overview:As a Bilingual Customer Retention Agent you will play a critical role in our fast-paced goal-oriented virtual call center. This work-from-home position focuses on providing excellent customer service managing both outbound and inbound calls and assisting customers with resolving their lease agreements. Your ability to build strong relationships communicate effectively and manage multiple responsibilities will be essential to your success in this Rewards:Our comprehensive benefits package** includes:Medical Dental VisionEmployee Retirement Plan 401(k)Life InsurancePaid Time Off (vacation sick days holidays)Ongoing Training and DevelopmentTuition ReimbursementEmployee Assistance ProgramWellness Programs (physical and financial)Discounts and Associate Purchase PlanThe Details:What You Need:High school diploma or GED2 years of phone experience in a customer service or call center environment (preferred)Collections experience (first or third party) helpful but not requiredProficiency in MS Word Excel and OutlookStrong interpersonal and communication skills both verbal and writtenAbility to work independently in a remote settingWhat Youll Do:Contact assigned customers about expired lease agreements to secure payment or arrange product returnsCommunicate with customers and store teams to resolve nonpayment issues and review terms of agreementsBuild effective working relationships to reduce charge-offs and bad debtPractice active listening to understand customer needs while aligning with company objectivesPerform other duties as assigned by managementAdditional Requirements:Ability to manage time and resources to handle daily multi-tasking demandsStrong attention to detail and proactive problem-solving skillsCommitment to providing excellent customer serviceInitiative a strong work ethic and the ability to adapt to new challenges*This is a non-exempt role paid an hourly wage. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range and the range may be modified in the future. An employees pay position within the salary range will be based on several factors including but limited to relevant education qualifications certifications experience skills seniority geographic location performance shift travel requirements sales or revenue-based metrics any collective bargaining agreements and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission or any other form of compensation that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.**Benefits vary based on full- and part-time employment is committed to creating a diverse and inclusive work environment celebrates our team members differences and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color pregnancy religion sex sexual orientation gender identity national origin age disability veteran status military duty gender expression genetic information or any other protected class. Candidates who require accommodation during the recruitment process should contact Aarons is an Equal Opportunity Employer.