Service Appointment Coordinator
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Job Location:
McHenry, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Summary
The Head Appointment Coordinator serves as the first point of contact for our Service Department and plays a critical leadership role in scheduling customer communication and driver coordination. This position ensures smooth daily operations by managing appointments overseeing drivers and delivering exceptional customer service.
Key Responsibilities
- Customer communication
- Greet customers as they walk in the door and direct them to where they need to go
- Answer incoming customer calls
- Scheduling service appointments
- Manage vehicles towed into dealership
- Manage a small group of pick up and delivery drivers
Qualifications
- Strong communication and customer service skills.
- Highly organized with strong attention to detail.
- Ability to multitask in a fast-paced environment.
- Leadership and team coordination skills.
- Professional demeanor and problem-solving mindset.
PreferredExperience
- Experience managing schedules
- Customer service experience
- Leadership experience
Benefits
- Medical and Dental Insurance
- Voluntary Insurance (life disability etc.)
- 401(k) Plan with Company Match
- Paid Time Off
- 7 Paid Holidays
- Employee discounts on Parts Service and Vehicle purchases
- Paid Training
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
Who We Are Buss Ford has been serving the McHenry, Crystal Lake, Fox Lake and Chicagoland areas for more than 90 years. Looking for an experienced Lube Techn...
