Drop Off Center Attendant

The City of Milwaukee is proud to employ a diverse workforcededicated to delivering exceptional service to its residents. If you arepassionate about being part of an inclusive team of public servants pleaseconsider the following opportunity.

The Drop Off Center Attendant staffs two Department ofPublic Works (DPW) Sanitation Services Drop Off Centers. The Attendant greetscustomers verifies site usage eligibility screens and categorizes vehicleloads and provides direction to customers at the entrance gate.

Drop Off Center Locations:

North:6660 North Industrial Road

South:3879 West Lincoln Avenue

Drop Off Center Operations

• Assess the amount and type of material being disposed of and enter details into a hand-held digital device.
• Identify and inspect all waste materials to ensure that they are acceptable and to assess applicable charges.
• Provide guidance and direction and monitor customers use of the site to ensure customers are separating and placing materials into the proper disposal areas.
• Inspect all areas of the Drop Off Center to determine if waste and recyclable materials are located in the proper place.
• Retrieve from waste containers and storage areas any materials improperly placed and move them to the correct designated containers or areas on the site.
• Organize workflow and materials in the Drop Off Center.
• Clean and sweep the Drop Off Center yard.
• Operate forklift to load and unload pallets.

Customer Service

• Greet customers at the gate and verify proof of eligibility to use the Drop Off Centers.
• Screen vehicles and inspect materials that residents bring for proper disposal.
• As applicable explain the basis for denial of entrance to the customer based on ineligibility of the user or unacceptable status of the material.
• Determine if payment is required and the total amount due. Instruct residents where to proceed in the Drop Off Center for payment if required and to unload materials.
• Guide customers relative to sorting requirements and proper placement of various items.
• Direct heavy traffic in the Drop Off Center including residents vehicles City roll-off style dump trucks and other commercial vehicles picking up materials for recycling or disposal or placing empty containers.
• Answer questions and give instructions and directions to visitors to the Drop Off Center.

We welcome qualified individuals with disabilities who areinterested in employment and will make reasonable accommodations during thehiring process in accordance with the Americans with Disabilities Act (ADA) of1990 as amended by the Americans with Disabilities Act Amendments Act (ADAAA)of 2008.

The Drop Off Center Attendant must be willing and able to dothe following:

• Work weekends irregular shifts and shifts without two consecutive days off.
• Work outdoors in adverse weather conditions while standing and walking for up to 8 hours.
• Climb ladders and work at heights.
• Lift and carry 50 lbs. frequently and 100 lbs. occasionally.

The pre-placement medical requirements for this titleinclude the following:

• Drug Test
• Physical with lift test
• Audiogram
• Vision Test

1. One year of customer service experience providing information to customers or responding to customer complaints and requests.

Equivalent combinations of education and experience may beconsidered.

NOTICE:Please do not attach your academic transcriptsto your employment application. The hiring department will verify candidateseducation as part of the background screening process prior to extending anyjob offers.

Technical

• Ability to learn the principles and processes for recycling and proper disposal.
• Ability to read and interpret work-related documents and policies.
• Ability to use hand-held digital devices such as a phone or tablet with a mobile printer.
• Ability to perform all functions safely.
• Ability to visually differentiate objects that are close together interwoven of different colors and made of different materials.

Communication and Interpersonal

• Customer service skills and the ability to communicate clearly politely and diplomatically with people whose backgrounds may differ from ones own.
• Ability to consistently handle a high volume of customer inquiries (in person and by phone) and other interactions daily while remaining composed and positive.
• Interpersonal skills to be able to establish and maintain effective relationships with the general public departmental personnel and elected officials.
• Ability to work independently as well as part of a team.

Critical Thinking and Professionalism

• Ability to problem-solve and effectively address challenges.
• Ability to stay alert and aware of surroundings in a bustling work setting.
• Ability to organize workflow.
• Professionalism and the ability to remain calm in a wide variety of situations.
• Honesty integrity and ability to support responsible stewardship of City of Milwaukee resources.

The current salary range(Pay Range 8DN) is$51816annually ($24.91 hourly) and the current resident incentive salary range forCity of Milwaukee residents is$53889 annually ($25.90 hourly).Appointmentwill be made in accordance with the City of MilwaukeeSalary Ordinance.

BENEFITS

The City of Milwaukee provides a comprehensive benefitprogram that includes the following:

• Wisconsin Retirement System (WRS) Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Paid Parental Leave
• Comprehensive Wellness Program
• Onsite Clinic Services
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 12 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass

For full details of the benefits the City of Milwaukeeoffers please visit Process

Additional Information

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