ServiceNow Architect

Singapore - Singapore

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Quality Assurance:
Conduct peer code reviews and enforce test-driven development practices.
Ensure rigorous testing (unit integration UAT) for all ServiceNow enhancements.
Monitor and optimize performance of existing solutions.
Documentation & Reporting:
Maintain comprehensive technical documentation including architecture
diagrams implementation plans and user guides.
Prepare reports and presentations on development progress and system
enhancements.
Mentorship & Training:
Mentor junior developers and foster a collaborative knowledge-sharing team
culture.
Provide training and guidance to end-users and support staff on new or updated
ServiceNow features.
Experience:
7 years of ServiceNow development and administration experience.
Proven track record of leading ServiceNow development teams and delivering
complex projects.
Experience implementing or integrating AI-driven capabilities within ServiceNow
is highly desirable.
Skills:
Proficiency in JavaScript GlideScript HTML CSS and ServiceNow
development tools.
Strong knowledge of ServiceNow modules: ITSM ITOM ITBM SPM CSM
HRSD and Platform Capabilities.
Solid experience with REST/SOAP integrations JSON/XML and secure API
authentication.

Exposure to Agentic AI capabilities in ServiceNow (Virtual Agent Predictive
Intelligence Automation Engine etc.).
Understanding of Agile methodologies and DevOps practices.
Certifications (Preferred):
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
Additional certifications (e.g. ITSM Implementation Integration Hub Virtual
Agent or AI Specializations) are a plus.
Education Qualifications:
Bachelors degree in computer science Information Technology or a related field.
Masters degree or equivalent experience is an advantage.

Required Experience:

Staff IC