Impact

As the Sr Manager of Workforce Management at Shipt you will play a pivotal role in leading and participating in a high-performing team responsible for end-to-end workforce management for Shipts experiential operations team. This is a high visibility role that includes direct accountability for a 20 million dollar budget and oversight of 700 internal and external members of the Experiential Operations team. The successful candidate will have a proven track record in leading workforce planning scheduling and real-time management in a fast-paced customer-focused environment preferably within the gig worker industry.

While no two days are the same you will lead motivate and develop a team of 19 analysts associate managers and managers to ensure the delivery of exceptional workforce management services. You will lead and be hands on in the development and execution of accurate workforce forecasts and capacity plans to ensure optimal resource allocation for Shipts experiential operations team. You will implement strategies to monitor real-time performance and adjust staffing levels to meet service level goals ensuring efficient response to dynamic operational needs. You will develop and execute plans for effective management of operational queues using system automation people and processes ensuring smooth and efficient workflow. You will lead the creation and optimization of schedules that balance operational needs employee preferences and labor costs while ensuring high service levels. You will establish and monitor key performance indicators (KPIs) related to workforce management regularly reporting on performance and identifying opportunities for improvement. You will Work closely with cross-functional teams including operations technology and analytics to align workforce management strategies with overall business objectives. You will drive a culture of continuous improvement by identifying and implementing process enhancements and technology solutions that optimize workforce efficiency. You will also lead and coach the team in all aspects of best in class Work Force Practices.

• You have a Bachelors degree in Business Operations Management or a related field. Masters degree is a plus.
• You have 5 years of proven experience in leading workforce management teams in a high-volume customer-centric environment ideally with gig industry experience.
• You have in-depth knowledge of workforce management principles including forecasting scheduling real-time management and KPI (service levels occupancy and concurrency) achievement.
• You have advanced statistical modeling skills including the ability to understand machine learning concepts and their use in advanced regression models (ARIMA Prophet etc)
• You have 5 years and expert level proficiency in workforce management tools and systems.
• You have strong analytical and problem-solving skills with the ability to transform complex analytical problems to easily consumable actionable insights..
• You have excellent communication and interpersonal skills with the ability to influence and collaborate across different levels of the organization.
• You have experience communicating with all levels of an organization to include senior executives
• You have demonstrated ability to thrive in a fast-paced dynamic work environment.

Pay Range: $75000- $120000

Please note that the salary range above is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location.

Skills & Education

This list includes key skills used in this job but is not inclusive of all skills needed for the role. Please see any required education below.

Analytics Key Performance Indicators (KPI) Resource Management Team Leadership Workforce Management (WFM)

Work Arrangement

Shipt considers candidates located near a Shipt office or workspace in Birmingham San Francisco or Minneapolis to be hybrid which means that they have the flexibility to work from home (with leader approval) or at a Shipt office in order to facilitate the ability to innovate collaborate and spark team -office expectations will vary by role and leader. Certain roles may require in-office presence on a full-time basis. Please work with your recruiter to learn more about the classification of this role.

About Shipt

Shipt is a retail tech company that connects people to reliable high-quality delivery with a personal touch. Shipt connects customers to the things they want from the stores they love retail businesses to more satisfied customers and workers to new earning opportunities.

At Shipt we aim to put our team first to boost a sense of belonging spark opportunities for growth provide unique benefits and commit to giving back to our communities in ways that make life better both personally and professionally. We understand that our service our culture and our connection to our communities are only made better by every single person who shows up to work here every day. Learn More.

Shipt is an independently operated wholly owned subsidiary of Target Corporation and available in more than 5000 U.S. cities. Shipt was founded and is headquartered in Birmingham Alabama. For more information please visit Shipts company site at .

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race color national origin ethnicity religion or religious belief sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age military or veteran status disability or any other characteristic protected by law.

Please inform your recruiting contact upon initial connection if you need a reasonable accommodation. If you need assistance filling out a job application please complete this form.

Employees (and eligible family members) are covered by medical dental vision and more. Employees may enroll in our companys 401k plan. Employees will also be eligible to receive discretionary vacation for exempt team members paid holidays throughout the calendar year and paid sick leave. Other compensation includes eligibility for an annual bonus and the potential for restricted stock units based on role.