National Meetings & Events Support Manager

Malmaison & Hotel du Vin have 37 inspiring lifestyle hotels across the two exceptional brands within the UK.

Were looking for a National Meetings & Events Support Manager to join us and play a vital role in delivering expert support to our hotel-based M&E teams across Malmaison & Hotel du Vin (MHDV). This hybrid role provides a mix of remote and in-person support particularly during periods of resource challenge ensuring continuity of service operational excellence and revenue delivery.

This role is key in driving occupancy and revenues ensuring brand-standard handling of enquiries contract negotiation payment processes and event coordination. As an expert user of Opera Cloud OSEM the postholder will uphold MHDV SOPs and champion best practice across the estate.

Working closely with the National M&E Manager this role also supports the training coaching and development of the M&E teams nationwide delivering both group-wide and 1:1 training aimed at improving conversion consistency and service standards.

• Provide both remote and on-property support to hotel M&E teams during periods of resource shortage.
• Manage M&E enquiries planning coordination and billing seamlessly across multiple hotel sites.
• Uphold and embed brand standards in line with MHDV M&E SOPs across all hotels.
• Strategically manage Meeting & Events enquiries to maximise conversion ROI and portfolio performance.
• Negotiate contracts terms and rates in line with commercial guidelines and revenue management principles.
• Support hotels in achieving M&E occupancy targets by responding dynamically to market demand.
• Build and maintain strong relationships with hotel M&E teams and internal stakeholders through consistent communication.
• Deliver national M&E training coaching and upskilling (including Opera Cloud OSEM enquiry handling conversion skills and SOP adherence) with tailored 1:1 or site-specific support where needed.
  

What are we looking for

• Proven Meetings & Events Management experience within a hotel environment with strong knowledge of enquiry and team management
• Previous use of Opera Cloud OSEM.
• Strong commercial acumen with the ability to analyse data and influence revenue outcomes.
• Excellent communication interpersonal and relationship-building skills.
• Confident trainer with the ability to deliver both group and individual training sessions.
• Highly organised with the ability to manage multiple properties priorities and deadlines simultaneously.
• Flexible proactive and solutions-focused with a high degree of professionalism and integrity.
• Willingness and ability to travel nationally averaging 2-3 nights per week.
  

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In addition to competitive rates of pay we offer:

• Heavily discounted Staff Room Rates at Malmaison Hotel du Vin and Frasers Hospitality with rooms available from 65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros.
• Fully funded Apprenticeshipprogrammes that support you in developing your career.
• High Street Discounts on a range of high street shops experiences holidays and much much more.
• Cycle to work scheme save up to 40% on a wide range of bikes.
• Healthcare Cash Plans - dental optical medical and more available from 5 per month.
• Referral schemes that pay up to 1500 (just for getting your mates jobs!)
• We work withWagestreamgiving instant access to your pay as its earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time stream up to 50% of the money youre already earned learn easy tips to manage your money better and save direct from your salary.
• We also offercomplimentary stayson your 1st 3rdand 5thanniversary with Dinner Bed & Breakfast.
• We are a proud sponsor ofThe Brain Charity helping people with all forms of neurological conditions to lead longer healthier happier lives.
• Employee Assistance Programme free confidential advice available 24/7 to you and your family

Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK.
• We recycle a minimum of 70% of the waste from our hotels.
• This target is achieved by everyone in the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on projects all year round.
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
• You can also volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.

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